Shanhai International Hotel Reviews

Response from Property: Thank you so much for taking the time to share your wonderful experience with us! We’re thrilled to hear that we could upgrade your room to a larger one and that you enjoyed a comfortable 4-night stay in our clean accommodation. It also warms our hearts to know the little camel gift we gave you at check-in brought you joy.Your decision to book with us again when you return to Dunhuang means the world to us—we can’t wait to welcome you back and provide you with another fantastic stay. If you have any special requests for your next visit, feel free to let us know in advance, and we’ll do our best to make your trip even more memorable!

Response from Property: 尊敬的客人：您好！非常感謝您分享入住體驗，也感謝您對房間寬敞舒適、洗衣機配置及升房、延遲退房服務的認可！這些細節能為您的旅途添便利，我們特別開心。關於 “洗衣機缺烘乾機” 和 “入住 / 退房流程需改進” 的反饋，我們已認真記下：會調研烘乾機配置需求，同時優化流程提升效率。未來會更完善服務，期待您再來～

Response from Property: 尊敬的賓客，非常感謝您的反饋，也為此次住宿中產生的誤解與不便向您致歉！首先要特別説明，我們確實是 “山海國際酒店”，屬於個體經營，與希爾頓酒店無關聯，若此前因訊息傳遞讓您產生混淆，我們深感抱歉，後續會在宣傳與接待中更清晰地標註品牌訊息，避免類似誤解。關於您提到的問題，我們已第一時間記錄並推進改進：針對 “淋浴使用麻煩”，將立即安排工程團隊檢查淋浴設施的使用便捷性，必要時進行調整或張貼清晰使用指引。關於 “前台無電源插座轉換器、工作人員不會説英語”，會盡快採購插座轉換器放置前台備用，並組織員工開展基礎英語服務培訓，提升涉外服務能力。同時，也非常感謝您認可 “房間乾淨寬敞”，這是我們持續維護的基礎標準。未來若您再次到訪，我們會以改進後的服務迎接您，努力彌補此次體驗中的不足。也祝您後續旅程一切順心！

Response from Property: Thank you endlessly for your glowing review—your kind words mean the world to our entire team! We’re absolutely delighted that your stay with us exceeded your expectations, from the early-morning free train station pick-up (we know those early arrivals can be tiring, so we’re thrilled we could start your trip smoothly) to the quick check-in that got you settled in no time.It warms our hearts to hear the Xiaodu voice assistant brought extra fun to your room! We love adding little touches like smart amenities that make daily stays more convenient and enjoyable—whether it’s playing your favorite music, setting alarms for your next day’s adventures, or controlling the room’s devices with just a voice command. And how wonderful that you got to enjoy Dunhuang’s Mingsha Mountain Starlight Concert too—combining a great stay with local highlights makes the trip even more special!We’re already looking forward to welcoming you back to our hotel whenever you return to Dunhuang. If you have any plans or special needs for your next visit, don’t hesitate to reach out—we’ll be here to make your stay just as fantastic, if not more!

Response from Property: Dear Guest,Thank you very much for taking the precious time to share this wonderful stay experience. Your recognition is a great encouragement for us!We have always been committed to creating a comfortable and clean living environment for every guest. Whether it is maintaining the cleanliness of the rooms or enriching catering options to meet different taste needs, these are the most basic pursuits in our service. The flexible late check-out arrangement by the management and the proactive and considerate assistance provided by the staff are exactly how we hope to make guests feel warmth through details.It is our greatest pleasure to let you have a pleasant stay. We eagerly look forward to having more opportunities to serve you in the future and welcome you again!

Response from Property: Dear Guest,Thank you so much for taking the time to share your wonderful two-night stay experience with us! We are absolutely thrilled to hear that you found our hotel beautiful, clean, and conveniently located—these are exactly the core aspects we strive to excel at to make every guest’s journey comfortable.It warms our hearts to know that our team’s friendliness and willingness to meet all your needs left a great impression on you. Your special mention of the front desk girl with black glasses made her day (and the whole team’s too)! Even though you couldn’t recall her name, her dedication to providing great service is what we always encourage, and we’ll definitely pass your praise on to her personally—she’ll be overjoyed to hear it.Your strong recommendation for travelers visiting Dunhuang means the world to us. It’s guests like you who motivate us to keep delivering our best. We would be truly honored to welcome you back again whenever you return to this amazing city.Wishing you all the best in your future travels!

Response from Property: Thank you so much for taking the time to share your stay experience with us! We’re thrilled to hear you were satisfied with our new hotel—keeping the rooms clean and spacious has always been a top priority for us, and we’re glad these aspects made your stay comfortable.We also put a lot of thought into equipping the rooms with a washing machine and laundry detergent, hoping to bring more convenience to your trip, especially during your travels in Dunhuang.Regarding the breakfast, we truly appreciate your honest feedback. This will be a key area for us to improve—we’ll work on enriching the breakfast options and enhancing the taste to better meet our guests’ expectations in the future.It’s great to know our location, being only about 900 meters from the famous Dunhuang Night Market, added convenience to your nightly explorations.We look forward to welcoming you back again, and we’ll do our best to provide an even better stay experience for you next time!

Response from Property: We're thrilled to know we provided you with an "excellent" accommodation experience! Your recognition of our staff's friendliness and willingness to help will be the motivation for our team to continue delivering attentive service. Moreover, creating spacious rooms for your comfort has always been our original intention, and we're glad it met your expectations. We will keep up this quality in the future and eagerly look forward to your return visit!

Response from Property: Thank you so much for your incredible review—we’re truly honored to be regarded as one of the best hotels you’ve stayed in during your time in China!It brings us great joy to know our airport pick-up service made your arrival smooth and hassle-free, and that the little "musical surprise" when entering and exiting your room added a special touch to your stay. We take pride in curating every detail to make our guests feel welcome, and we’re thrilled the buffet breakfast met your expectations too.Our team always strives to go the extra mile to assist our guests, so hearing that we’ve succeeded in making your stay comfortable means the world to us.We would be absolutely delighted to welcome you back again in the future. Thank you once more for choosing our hotel—your support is our greatest motivation!

Response from Property: 非常感謝您對我們酒店的認可和好評！聽到您對酒店整體體驗感到滿意，我們由衷地開心。我們一直致力於為每位客人提供温馨舒適的住宿環境，員工們也始終以熱情友好的態度對待每一位客人，能得到您對他們服務的肯定，是對我們工作最大的鼓勵。酒店的地理位置確實是一大優勢，周邊景點集中且交通便利，步行可達夜市更是能讓您輕鬆感受當地的煙火氣。再次感謝您的好評，我們非常期待您的再次光臨，為您提供更優質的服務！

Response from Property: 尊敬的賓客，非常感謝您對我們酒店的認可！能為您提供乾淨寬敞的入住環境和熱情周到的服務，是我們最大的榮幸。我們會繼續保持高品質的服務標準，期待您的再次光臨，祝您生活愉快！

Response from Property: Dear guest, our entire team is deeply moved and honored to see that you and your family have unanimously recognized us as the "best and most comfortable" hotel on your trip to Northwest China. Thank you so much for sharing every detail that made your family feel at ease, especially those thoughtful touches. It's truly precious to us that you and your children appreciate our services. The room amenities you mentioned are particularly heartwarming – the mini-fridge for convenient beverage storage, the washing machine for travel laundry needs, the Xiaodu app for a convenient and intelligent user experience, and the robot delivery system for your child's enjoyment – ​​all of these are thoughtful touches that cater to the diverse needs of a family of three. The spacious bed, which provides a comfortable stay for the entire family, underscores our commitment to providing the ultimate in guest comfort. We were even more touched by the impressive service provided by the front desk staff: not only were they enthusiastic about recommending local specialties and delicious restaurants, but they also thoughtfully provided Mingsha Mountain shoe covers and a mini camel gift upon check-out. These details were designed to make your trip to Northwest China more convenient and memorable. Remembering them makes all our efforts truly meaningful.

Response from Property: Dear guest, thank you very much for your high praise and recognition of our hotel! We are all honored and delighted to see your appreciation for our service, especially the enthusiastic guidance and smiling faces of our staff, as well as your satisfaction with the variety, taste, and value of our breakfast. We are committed to providing every guest with attentive and thoughtful service, making them feel at home during their stay. Your encouragement is our greatest motivation. We will continue to work hard to improve our service and cuisine. We look forward to welcoming you back! We wish you a happy life!