Cromlix

The rooms are beautiful and comfortable, offering a pleasant stay. The staff provides exceptional, attentive service. Guests praised the superb full Scottish breakfast and consistently good food quality.

06JUN - Cromlix afternoon tea For those who don’t know, this is Andy Murray’s hotel. I was really looking forward to this, but I was ultimately disappointed. We’ve done a few afternoon teas, but given the price, it just didn’t stand up. Things didn’t get off to the best start, when we walked in and it wasn’t clear where to go. We literally stood looking around in front of three members of staff. They carried on chatting and then walked off. We went sat down in reception and someone at last came and took us to where we needed to go. The food itself was ok. The pistachio cakes were lovely, the coronation chicken brioche was a bit dry and had no currants in. The rest was good, but didn’t justify the price. Did the service make the difference? No. Our main waiter was ok, but seemed confused by the fact that we didn’t want one option (although we had already told them this in advance and they had confirmed this in a call the previous day). We also had multiple occasions where we were asked a question and the answer was then ignored, or I was. “Do you want more water?” “No thanks.” Waiter pours water. Sam was asked what her favourite was. I wasn’t. Left the feeeling that they didn’t really care. Overall, it was ok. If we’d have paid less, than it would have been easier to swallow. Get the basic service right and improve the coronation chicken brioche and it would have been better.

Disappointed in our visit yesterday. Food was lovely, and mainly lived up to expectation other than a dessert of one our party, which was burned on the base. However, what was especially disappointing was the service. It was slow, on multiple occasions we required to ask for things repeatedly. It did not meet our expectations of the standard that it holds itself to.