Cromlix

trip was very good Service staff in. The restaurant need more training and made mistakes often

We were passing through the area on business, where we decided to pop into the hotel with a view of booking for an upcoming golf break. The manager was absolutely vile and obnoxious as we were "Not Guests". Cromlix, you certainly won't be getting our custom now unfortunately. As for the manager/ staff, learn to speak to people with respect. Manners cost nothing, right!?!

We were a party of four that arrived for a meal at 7.40pm for a booking at 8.15pm and sat in the cocktail bar until exactly 8.15pm before being offered a pre dinner drink - not a good start we thought. It was pretty obvious that they were pretty busy, but there were plenty of staff on! As soon as our pre dinner drinks were brought into the bar area we were ushered in to sit down for our meal, which was ok but extremely small portions of everything and we thought pretty expensive for what was served.

06JUN - Cromlix afternoon tea For those who don’t know, this is Andy Murray’s hotel. I was really looking forward to this, but I was ultimately disappointed. We’ve done a few afternoon teas, but given the price, it just didn’t stand up. Things didn’t get off to the best start, when we walked in and it wasn’t clear where to go. We literally stood looking around in front of three members of staff. They carried on chatting and then walked off. We went sat down in reception and someone at last came and took us to where we needed to go. The food itself was ok. The pistachio cakes were lovely, the coronation chicken brioche was a bit dry and had no currants in. The rest was good, but didn’t justify the price. Did the service make the difference? No. Our main waiter was ok, but seemed confused by the fact that we didn’t want one option (although we had already told them this in advance and they had confirmed this in a call the previous day). We also had multiple occasions where we were asked a question and the answer was then ignored, or I was. “Do you want more water?” “No thanks.” Waiter pours water. Sam was asked what her favourite was. I wasn’t. Left the feeeling that they didn’t really care. Overall, it was ok. If we’d have paid less, than it would have been easier to swallow. Get the basic service right and improve the coronation chicken brioche and it would have been better.

Now, this is 5 star luxury at its finest. We loved Cromlix, from the large rooms and fancy baths, to top line service...really really good restaurant, lovely and extensive grounds, just a few minutes from Sterling. Fist class all the way. Clearly one of the top boutigue, historic hotels in Scotland.

Disappointed in our visit yesterday. Food was lovely, and mainly lived up to expectation other than a dessert of one our party, which was burned on the base. However, what was especially disappointing was the service. It was slow, on multiple occasions we required to ask for things repeatedly. It did not meet our expectations of the standard that it holds itself to.