Courtyard Atlanta NE/Duluth Sugarloaf

Everything is fine

Passing through for 1 night and this property was exactly what we needed and look for in a Marriott property. Clean, newly renovated room and comfy beds. Friendly front desk staff. Seamless check in and check out. Easy access to 85 and restaurants

Very Spacious and spotless, clean rooms. Extremely professional and polite staff. This is a fairly new property and it is well Maintained. Good onsite dining and not too far for other options for eating. Can’t wait to return. Would stay every time I’m in Atlanta

I recently stayed at the Courtyard Marriott Sugarloaf in Duluth, GA with my wife for three nights, and unfortunately, my experience was quite disappointing. Throughout our stay, the housekeeping staff neglected to clean our room, make the bed, or provide fresh towels. After bringing this issue to their attention on the first day, they informed me that they only clean rooms every two days, but even then, they failed to do so. I lodged a complaint once again on our last day, only to receive a simple apology from the staff. Moreover, the room only had a coffee machine, which did not come with an instruction manual. Unfortunately, I didn't have the time to figure out how to use it, thus I was unable to make tea. To make matters worse, there were no tea bags or sugar provided either. Lastly, our initial booking at Courtyard Marriott stated that breakfast would be included. However, they later reneged on this promise, claiming they did not receive enough confirmations from our wedding group booking. Upon further inquiry, I discovered that the majority of the group had selected the Hamptons Inn due to their superior service and facilities compared to Courtyard Marriott. I chose Courtyard Marriott based on my excellent experiences with Marriott in Dubai and Saudi Arabia, as well as its reputation as one of the more expensive hotels in Duluth. Unfortunately, my assumptions were proven wrong, as my stay at Courtyard Marriott proved to be a terrible experience overall.

I recently stayed at the Courtyard Marriott NE/Duluth Sugarloaf. My check-in process with Renee was most pleasant, professional and efficient. Renee gave me a choice of floors to stay on, and the room she assigned we perfect. However, the best is yet to be told. Upon checking-out and traveling back to my home state, after being home for some 12-14 hours, I suddenly realized I left my wedding ban and a luxury watch in the room I stayed in. In a panic, I called the hotel. When asked by the front desk person who answered the phone (not Renee) what room I stayed in, she stated an arriving guest had already been checked into the room I stayed in the night before, and could not be disturb. I was also told housekeeping had left for the day and could not be reached until the next day. Such news sounded grim and pretty much sickened me to my stomach. I nonetheless remembered Renee's name (who checked me in) and how professional she was. I therefore called back to ask if Renee was in. I was told she was not working at the time and to check back tomorrow. So I did--I waited the next day and asked to speak with Renee. When I connected with Renee, I explained the matter to her. And just as me or any other business leader, Renee told me she would take on looking into the matter and let me know what she found out as soon as she knew. She indicated it may have been retrieved by housekeeping and she would let me know as soon as she spoke with them. And to my greatest of hopes in the moment, Renee did as warranted. She confirmed housekeeping had retrieved my ring and watch! I can't tell you how happy/pleased I am with the outcome of this matter! Renee and housekeeping saved the day! They saved my day and neck for that matter as the last thing a spouse wants to do is lose their wedding ban. And the last thing a man wants to lose is his watch! So to Renee and staff, many thanks! Many, many, many thanks! I recommend this property to all! And if you get a chance, be sure to meet Renee! She's awesome!!

The general manager Steve Wells was so accommodating and welcoming! He was able to have everything ready for our event in the hotel conference room, receive packages for us, and make sure everyone on our team was taken care of during our stay. Will definitely be coming back to host more meetings in the future.