Holiday Inn & Suites Duluth-Downtown

Location: Highly praised for proximity to key attractions like Amsoil Arena, Bayfront, Canal Park, and the convention center. Access to the skywalk and downtown area is frequently noted.(based on 1 review)

I had a security incident at this hotel and was told by the manager on duty that my cancellation fee would be waved. This was after I was berated by said manager regarding my security incident. This was not the case, I was charged for the full stay, and when I called to report there was no manager on duty.

Dingy elevators and hallways terrible customer service… we stayed three days… Toilet did not flush we called immediately. It took 3 to 4 hours for someone to come fix it. We did not ask for cleaning just for replacements up towels and cups… That took several calls and text messages to accomplish when I did say I leave reviews on TripAdvisor, a manager called and said she would adjust Bill. I did not ask for that. But she did take $50 off of $700 for a three nights stay. As loyalty members we are supposed to be entitled to late check out… we asked for one hour and were told no they had to get rooms clean for a full house coming in. Obviously the manager is not on top of things. Beds were comfortable ….they do not have microwaves in your room when I ask about that when making reservations they did offer to put one in our room. But there are much better options… The parking garage was totally unmonitored and we watched loads of people come in during rush-hour and park and go to work. It was hard for us to find parking unless we came back after work hours. This hotel is also not in a particularly nice area and dining options are very limited both inside the hotel and outside in walkable neighborhood.