Valamar Tirena Hotel

I had to cancel the whole trip to Croatia due to some working issues. It was really unhappy and I tried to contact the hotel through trip.com whether i can have a refund due to my unfortunate experience of travelling caused by work. The hotel was unreachable and unresponsive at the first time. Then, I tried to send an email regarding my condition and the request to the reservation team. They replied that they were not possible to make changes or decisions on reservations through agencies. So, I tried to explain the situation through trip.com again. I can finally get a response at the third time of approach, but it was disappointing. Due to unavoidable work commitments, I had to request a cancellation, expecting understanding and flexibility. However, I was informed that my request for cancellation and refund was declined, with no alternative solution offered. This has left me feeling frustrated and dissatisfied, as I believe my situation warranted consideration. I understand that policies are in place, but as someone who highly values the hotel services, I had hoped for a more accommodating approach, such as offering: 1. A partial refund. 2. Changing the reservation dates. 3. A credit or voucher for future use. The lack of any alternative solution feels unreasonable and dismissive of genuine. I hope the hotel can consider my suggestions and the people who have the same problems with me in the future could be offered a better and reasonable solutions under unfortunate circumstances without any frustration and anxiety.

The Hotel is big, clean and have a lot of activities for the kids. Walking distancies from 2 beaches. Copacabana Beach is better for the Kids. The Hotel has a resort vibe with plenty of activities to all ages. Staff of the Hotel is friendly and Helpfull ( Concierge Service is great). Breakfast is wonderfull. Location is 10 minutes away from the city center but it made no difference to us.

Fabulous hotel,staff very nice,rooms large,modern,extremely clean,brecfast one of the best we have had,pool and pool bar and restaurant excellent,will definitely be visiting again,only ten minutes in uber to the old town and other valamar hotels close by also stunning

Just back and loved our trip. I did a lot of online research before we left, and this hotel had the best reviews. And it did not disappoint. Great hotel for families. Went with 14 year old and 10 year old. My kids were a bit old for Maro world but they liked the games room. Younger kids would be in their element - best kids facility i have seen in a hotel. Night time programme was brill. Rooms are great - comfy beds. TV that has chromecast. We had a balcony and sea view. Balcony is great and was happy i had paid more for sea view. We went to Coral beach club every day for swims - no need to hire bed, just swim off rocks. Bus into dubrovnik straightforward to get - can get crowded. Taxi €28. Can pay with card on bus. Breakfast buffet was great - kids loved it and lots of options. Dinner was good too. Im GF and had lots of options. Changed every night. Even sushi one night!! Pool great - always got a bed no matter what time of day it was. Slides good too. We used indoor pool in lacroma too to get out of sun and it was a nice break - easy to walk over there and access. Dubrovnik is expensive - snacks in local shops are not cheap but hotel good value for money. Overall, delighted with our stay - would love to go back.