Anonymous User
April 15, 2025
On the first day, I arrived a little earlier and waited in the lobby for two hours. After 3:00, a white man at the front desk gave me a room with the last number in the annex building, and then told me that there were no other rooms. 3:00 should be the time when the most rooms are available, but he told me that there were no rooms. I don’t know if he saw me as a girl or because I was Asian and thought I was easier to bully.
The room I was given should have been unoccupied for a long time. There was a strong musty smell when I opened it. I opened the window for ventilation for a long time but it still smelled. But I didn’t change rooms because I was too tired to catch the flight. At night, the ceiling of the room began to make strange noises for two hours. I asked someone to fix it and it stopped, but it started again at 12:00 in the middle of the night. I didn’t sleep well all night. And the sound insulation was very poor. I could hear people talking in the opposite room.
The next day, I asked to change rooms. The whole balcony of the main building room I changed to was connected, and the balcony door lock of the room was broken. Anyone could get to my room through other rooms on this floor, even the balcony of the cleaning room, and then open the balcony door from the outside to come in. And someone did suddenly appear on my balcony during my stay. I don't know if it was an employee or another guest.
Not to mention the strange smell of the beach pool and the renovation next to the pool, the room that costs nearly 2,000 yuan a night can't even guarantee the most basic safety. I don't know what to say. And this is not a problem that can be solved by changing rooms. The design of the balcony of the entire main building of the hotel is like this, and the door locks are all broken.
Don't stay here. You can definitely stay in a room that is at least safe and guaranteed for the same price.
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