La Vita e Bella VI, Luxury Suites in Dubrovnik Old Town

Objectively speaking, this hotel is good looking but not practical. The location is good for sightseeing in the old town. The room is big, but the hygiene is average. I saw a cockroach. The fruits on the table were moldy and smelled musty, which showed that the waiter had not checked them at all. Regarding the facilities, the hot water for bathing ran out before the bathtub was even one-third full, so I ended up using a kettle to heat up the water and just finished the bath. There is no elevator and the stairs are very steep so be careful with luggage. The most annoying thing is that this hotel has no services and is completely "self-service". After booking the room, I received an automatic message from the hotel informing me that I need to inform them in advance for airport pick-up, check-in, that the hotel has stairs and I need to inform them in advance for luggage handling, the Wi-Fi password, etc. We notified the hotel to pick us up at the airport, but no one responded. We took a taxi and then reached the hotel, but they didn't answer our calls, messages or emails. We also notified Ctrip to contact the hotel, but they couldn't get through either. After we arrived, we waited outside for two full hours before someone came to pick us up. After we checked in, we couldn't contact them again. When I checked out on the third day and needed to store my luggage, the same thing happened again. I was so anxious that I was like an ant on hot pot. Ctrip kept contacting me, but the front desk didn’t come until 10:30. It is strongly recommended to be cautious when booking this hotel, especially for those who are not good at English and do not travel abroad frequently. I am a travel expert and a person with good English, but I have no way to deal with this situation! Be cautious, cautious, and cautious again!