TownePlace Suites Columbus Dublin

#positive #I was happy with the Location, Nearby Restaurants, Soundproofing, Bed Comfort Level, Room Layout, Room Size

I had a DISGUSTING and potentially HAZARDOUS HEALTH experience at TownePlace Suites in Dublin. My son and I booked a stay there from July 12-15. We returned to our room Monday July 14th at approximately 9:30 pm. Like the day prior it appeared no one cleaned the room. I went into the restroom to prepare for bed and noticed an item on the bathroom sink. The item was a used BLOODY TAMPON stuck inside the wrapper of the new tampon. I'm assuming it was left there by the cleaning staff that entered my room but didn't clean it. The hotel front desk was notified and I requested he come to the room. He did so and we went to the front desk to resolve the issue. Not once did he offer a new room and when we asked who was going to clean / sanitize the bathroom, the attendant stated it was NOT HIS JOB!!! He also said, the cleaning staff would not be in until the following morning. I requested he give me the GM's number so I could call him. The attendant refused to provide the number so I requested he call the GM to resolve the issue in which he promptly refused. My son got justifiably upset and the attendant threatened to CALL THE POLICE and THROW US OUT of the hotel. I called Marriott and filed a complaint. Marriott asked for the attendant's name which he failed to provide and was not wearing a name tag. Finally, I demanded a new room which they provided but at the expense of a good night's sleep. Tuesday morning, Paul the GM said, he would contact me by Wednesday evening, this would give them time to investigate the incident and stated we'll make it right. It's been a week and I have not been contacted by Paul or Marriott. Paul appears to have been trained by Salma the former GM. Read the other reviews (Francis B. Mar 2, 2022) that talk about cleanliness and how they were treated by hotel staff, they push back. Nothing has changed at this property. To add insult to injury they comped a friend staying there that I called to witness the item in my room and the behavior of the front desk attendant. I would have rated the hotel even lower if it was an option. Extremely disappointed in Marriott.

Highly recommend

Some hiccups but good overall. 3 night stay: This is not a negative review despite the issues noted below (but there are a few things that could be improved). Beautiful hotel (what we saw/used). Room/suite was clean upon arrival (except for dishes in kitchen which I washed before using after I spent ~30 minutes trying to clean all the sludge out of the dishwasher’s filter). No housekeeping staff ever entered our suite so all of our trash cans & the recycle bin were full to overflowing when we checked out. We had to go to front desk to request more toilet paper, bar soap for hand washing and dishwasher pods. For convenience & as a just in case, we bought TP at Walmart. Absolutely loved the minimal entry/threshold shower (we bought a shower mat for comfort and safety). Loved having separate thermostats for bedroom and living space. Friendly FYI: the couch/fold out bed combo is incredibly uncomfortable in either configuration. With all that said, believe it or not, I/we still liked the venue and would consider staying there again (despite the couch, if we didn’t need the fold out bed and hoping for clean dishes and housekeeping service). Thanks!

Great breakfast in the morning and very nice living area !

Great location, great amenities Very comfortable stay, I will definitely stay again