Hilton Garden Inn Columbus/Dublin

The property is ok. Customer service was awful. Desk clerk wasn't there half the time. Breakfast we bussed our own table and after paying for the breakfast option (I am Hilton Honors Silver), they tried to tell us it was buffet only and not an option to order from the menu. We took silverware from the to go snack bar because our table didn't have silverware. Personally, I didn't like the decor at all - red is not a calming color, but I knew that going in. Headboard was gross and you could see stains on the wood. They charged to park at the property, without even asking if we had a vehicle. Amount stated in the Hilton app is $5.12, but my receipt from the hotel shows it as $8. Go literally anywhere else!

Won't ever stay at a Garden Inn again, will seriously rethink anything in the Hilton brand. Bed was so hard my back was killing me the next day, I had to pry information out of the front desk employee as he wasn't providing it on his own, the alarm clock went off at 6:00 AM (I checked in late so this wasn't appreciated), and the kicker was the "parking recovery fee" I had to pay for self-parking in a standard hotel parking lot. It wasn't a parking garage or small downtown lot where space is at a premium; it is in a business park with several other hotels (where I should have stayed) and banks. The best I can say was there was plenty of hot water for a shower. Very disappointed in Hilton.

The hotel property is very nice and clean. The staff were all friendly and helpful. Unfortunately, the bar nor the restaurant were open for the evening hours. They are serving breakfast. We like Garden inns for the convenience of an onsite restaurant for dinner after a day on the road. We were told the restaurant should be open in a couple weeks.

I am disappointed in our experience. Hotel was clean and neat. They charged us $4 something for parking every day- the hotel is in a business park, not a downtown location. They want $17 a person for the breakfast buffet. They buffet was mediocre breakfast that other hotels provide for free. Room was meh. Nothing special. There are a ton of hotels in the area- I find no reason why I would come back to this one.

Husband booked room for me during home renovations. I arrived and was offered a free breakfast due my husband’s loyalty status. I, too, have loyalty status. I confirmed when I picked up my breakfast it would be free and was told it would be charged and then removed. I ate breakfast two days of the three I was there. When checking out the breakfast was still on the invoice. After much dickering I did get a credit of 10 per day. I was told I should know it’s not free. I never asked for breakfast, it was offered. I would never pay 16 for breakfast with less options than a Hampton Inn. I hate being told I should know when clearly I didn’t nor should this be in my list of things I should know. I only took what was offered. Additionally, restaurants not open for lunch or dinner as promised on web site. The parking charge is kind of silly. It’s a large suburban lot with the “not responsible” signs everywhere. You could literally park in nearby parking lots for free or on street. When I traveled HGI was usually my hotel of choice due to amenities and safety for single women traveling. This has come down a few on my list. Room was fine. I didn’t need housekeeping as I was working during the day. Location was as expected. You will need a car.

The property is located near I-270 in what is primarily an office park area. Few useful amenities within short walking distance - car needed. I booked multiple rooms for our team of ten. There were several poor surprises upon check in. The rate being charged was higher than shown at booking. The kitchen was under renovation so there was no breakfast of other meal service available and no prior notice of this fact on the Hilton app or website. The specific rooms and locations we selected via online check in were completely changed and re-assigned. - our selections were essentially ignored. There was a daily charge assessed for parking for each room (not only highly irregular for a suburban hotel with its own lot but we had only one vehicle for five rooms). No other non-downtown HGI in the Columbus market appears to have this type of charge. There was no type of mid-stay housekeeping - no bed make up, no replacement of dirty towels, no trash emptied etc. While the staff was friendly and helpful resolving some of the issues to the extent that they were able, there were some remaining glaring problems and our overall experience suggested that we would be likely to look to other properties in the area for our future needs - and there are plenty of alternatives.

Pulled up to the hotel at night and drove right past it the first time as the lights on the sign were off. Drove into the lot. The only parking lot lights that were on were in the front of the hotel. I had checked in on my phone and selected my own room. For the first time ever this hotel switched me to a different room. Go inside they tell me they ran out of waters and didn’t give me any. They know who is checking in. They knew I was coming yet still ran out? The dining area was abandoned. I wouldn’t say it was staffing more like they gave up on food. Even the “pantry” was half stocked. This hotel looked like one that was waiting to be refurbished or closed. For the price it was a decent stay. The worse garden inn I’ve ever stayed in. But also the cheapest.

Upon arrival, with no request from me for one, the front desk guy told me I couldn’t have a free bottle of water because i was only “silver” with Hilton. ! Room was ok. Pretty clean. toilet didn’t flush right and ran unless handle was jiggled. sink drain didn’t work right either (plug was nearly closed and couldn’t be adjusted). Restaurant closed due to “staffing issues”. on the plus side, free morning coffee in lobby was pretty good. Wouldn’t rush back but not horrible.

They didn’t get anything right. I reserved room 423 on the Hilton app. Then called the hotel and reminded I do not want a room near the elevator. I checked in. They put me in room 321 right next to the elevator. Then they told me, the kitchen is closed and there will be no breakfast. The Hilton website and Hilton app does not mention the kitchen being closed. In addition, they didn’t mention the kitchen being closed when I called the hotel. I am currently sitting at the desk in my room. The entire top of the desk is sticky. I am a Hilton Honors gold member. I called Hilton and all they did to fix this is they told me the hotel manager will call me. I think it’s time I switch to Marriott.