MilanaM
October 15, 2024
The second time in this hotel, and in 5 years everything has changed a lot. The service has become much worse, there is some arrogance, inattention and complete disappointment! The responsible Manager did a good job, but I was also very surprised by some feeling of favor in everything!!! Considering all the circumstances and problems associated with the check-in..! I have never met such a thing anywhere ... (I had an HB package and the voucher stated that on the day of departure it was also valid, either for dinner or for lunch..! But at the check-out I was refused lunch in a sharp and rude tone, although my flight was in the evening, they said only dinner! To say that I am shocked is to say nothing. Fairmont is my big disappointment from now on..!
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