Family-friendly Hotels in Dubai

The hotel is ideally situated, offering a commendable location. However, attention to cleanliness and room service requires improvement. Notably, the bathroom's washbasin lacked proper drainage, an issue that persisted despite reporting it to the staff.

All in all great experience with a few issues mentioned at the end. Helpful staff, especially valet parking, luggage service, early check-in for us free of charge, early breakfast packaging for check-out and so on. Location is also very central (of course convenient only by car or taxi/Uber). Arslan from breakfast is excellent and friendly. He does his job perfectly. Also Raj from the garage (delivery point) is very nice, helpful and cheers you up each time you meet him. Abdullah from housekeeping (room cleaning) is the best I have seen in hotel service in his position. Fast, efficient, friendly and down to earth. A few issues: Elevators take a LONG time to arrive. Although most breakfast service people are great, a few times they forgot your orders, bring wrong ones, etc. TV is very dim, sound is very low and the broadcasting from an iPhone only works half of the time with lots of disconnections. Bathrobes had to be requested explicitly a couple of times (since forgotten), the reception only had 1-2 people and almost always busy with another guest which means waiting time. All in all a great experience and for Christmas and new year's time, we found a relatively good price for a 5-star hotel at this time. Recommended!

I find this hotel neat and clean. All repairs are done on time and facilities are shining. But what I value the most is Customer Support. All the hotel staff has exceptional high standards to treat visitors (in the restaurant, reception, any other person in the hotel). Thanks to Mr Bikash Tharu for always keeping my room cozy and bringing homely vibes.

We booked a staycation in Dubai to celebrate my birthday, hoping to enjoy some quality time together with my sister. Upon arrival, we were warmly greeted by Mr. Rodel, who assisted us with our luggage. He was extremely polite and accommodating, making us feel welcome from the very start. However, our experience at the reception during check-in was extremely disappointing. When we approached Mr. Abdelrahman at the front desk, he requested our IDs. I provided my Emirates ID since the room was booked under my name. Unfortunately, my sister had forgotten her physical ID and asked if an electronic copy would suffice. He immediately said, “No.” She explained that she had forgotten her ID, and I asked what we should do since we had travelled all the way from Abu Dhabi. I asked if they would accept me but not my sister, what would be the point? His response was once again a firm, “No, we need a physical ID. We cannot do anything about that.” Despite our efforts to explain the situation, he remained unyielding, insisting that only I would be accepted and not my sister. I was extremely frustrated and disappointed, so I requested to speak with the manager. Abdelrahman continued with the check-in process without further engagement. When the manager arrived, he explained that while the protocol does indeed require physical IDs, they would make an exception this time. My sister acknowledged that it was her mistake not to bring her physical ID, but the way Abdelrahman handled the situation was far from satisfactory. His repeated refusals, without offering any alternative solutions, were disappointing—especially considering this is a 5-star hotel. Proper customer service, particularly in the hospitality industry, involves more than just saying “No.” It requires understanding, empathy, and a willingness to assist guests to the best of one’s ability. After check-in, we were assisted by Mr. Choi, who helped us with our bags and escorted us to our room. His professionalism and courteous demeanour were a complete contrast to our earlier experience. Mr. Choi, along with Mr. Rodel, Mr. Gaurav, and Mr. Rozaldo, truly stood out during our stay. They were all incredibly helpful, polite, and welcoming, and they deserve recognition for their excellent customer service. Overall, our stay was pleasant, but the check-in experience left a negative impression. I hope the front desk staff receive further training in customer service, particularly in terms of empathy and problem-solving. A simple “No” is not the answer to every situation, especially when guests are looking for assistance.

The hotel is OK for short term stay Gym accessories need to be renewed Steam room should be for all guests not for those who use spa services

**Review:** I recently stayed at this hotel in Dubai, and it was a fantastic experience. The location is excellent, placing you right next to the metro station and in a good heart of the city with easy access to major attractions. The rooms are very comfortable, providing a perfect retreat after a busy day of exploring. The value for money is outstanding, especially considering the range of services available. The hotel offers great amenities, including a well-maintained pool, which was a highlight for relaxation. However, the most impressive aspect was the customer service. The staff were incredibly friendly and supportive, making me feel right at home. Despite being on a very tight budget, I felt I received five-star treatment. If I ever return to Dubai, even with a larger budget, I would still choose to stay at this hotel. It contributed significantly to my wonderful experience in the city. Thank you for everything!

We arrived in a splendid, reception-less lobby and went straight up to the 71st floor where the hotel reception is. Then another set of lifts took us to the 63rd floor where our SIGNATURE TWIN ROOM was situated. The twin beds was on sale and I figured I could just move the beds together for my husband and I to sleep together, but the divans were pretty heavy and the porter too was unable to join the beds alas. ROOM Just wonderful: high ceilings, modern, sleek and tasteful design of silver, mirrors, wood, glass and carpet + striking artwork. Shower, toilet (of course with toilet douche) and bathroom were separated. The view was striking: one angle was the high rise build up, the other was desert like oasis under development. All the amenities (minus hair dryer see below) but empty mini bar! TV was connectable to our devices SERVICE This let the hotel down for the price you pay. Not enough staff meaning long wait for check in and not attentive enough. Our room was missing the hair dryer, I couldn’t get the hyper modern wireless room phone to work so had to make an international call from my own phone to request the hair dryer. When it took too long I figured out how to use the phone and finally staff brought up the hairdryer. But this one was broken. By the time he returned with a working hair dryer of course my hair was already dry and difficult to put in form.

Very clean room and bathroom, good location, near downtown, hotel has shuttle to Dubai mall and beach 3 times in day Breakfast was good and complete but restaurant was very busy, The pool area is very beautiful and big and good bar, only the pool wasn't very clean The lobby of hotel are big and good design but the carpet needs to change or washing Staff are helpful

+ friendly staff + windows did not face the road, the room was quiet + close to the subway - We were put in a room with one bed for smokers, although I had booked a room with two beds in a non-smoking room, at check-in they did not warn us that we would be put in such a room and did not offer any other options, I had to go down and find out why we were put in such a room; the floor where the room was located also smelled of smoke - The next day we were moved to the room as I had booked, but the refrigerator did not freeze there, we contacted the reception - no result. - A piece of clothing was missing from the room where we slept the first night, we searched everything and even contacted the reception - it was not found. - The hotel has an option to order additional amenities in the room, in the evening we ordered a toothbrush, but it was never brought. - Monotonous breakfasts - Once there was a couple smoking at breakfast (indoors) and they were not kicked out - Smoking is allowed on the roof where the pool is located - On the hotel website stated free shuttle to the beach - at the reception said that there is no shuttle to the beach, only to the shopping centers We stayed at the hotel for a week. If you're a smoker or not bothered by the smell, probably you'll be fine.

Close to the International Airport, amazing deals on prices but a little far to get to Dubai City Centre where everything is. Great for business short trips.