Extended Stay America Suites - Chicago - Romeoville - Bollingbrook

It looks nothing like the photos online. When we got there and were checking in I noticed several areas of the lobby that were covered in tarps. She didn’t disclose any reason for that when we came in. Nor were there any signs on the doors explaining why. I asked her if they were doing some remodeling and she told me they were dealing with a water leak. We were then given our room key to go to the third floor. Upon exiting the elevator, all of the flooring has been completely tore up. We were walking on old cement. Our room was to the left of the elevator, but to the right of the elevator, those rooms had drywall taken away from the walls because of the damage. Our room was just as bad. It had rust on the the outside of the refrigerator and dirt inside the refrigerator. There was also mold growing in the bathtub and you could see urine along the walls of the toilet that wasn’t cleaned. I took photos of all of this for proof because without them you won’t know the truth. It was so disgusting that we left and booked a room at a different hotel even though this was not refundable. While I understand that sometimes things happen and maybe they couldn’t prevent the water leak but the fact that they did not disclose that information to any guests before our arrival or during our check-in is completely unacceptable. It really makes you question what else they’re hiding at this hotel. They claim to want to provide excellent service, but that is just a scam. This hotel is disgusting and unsafe. They even have to lock the doors at 11pm because they have had issues with people coming into the lobby and causing problems. Do not recommend if you are a solo traveler, group travel or anyone traveling with kids. You will not be safe there.

Everything was amazing with one exception. Our room’s shower had a water saver shower head. It was not practical! Took forever to shampoo my hair. More water would have been appreciated. We only had a trickle.

Friendly staff.

Nice stay. Bed was a little uncomfortable but other than that it was a nice stay.

Cool

They literally hab, no breakfast. The only thing they have is copy and blueberry muffins. They have nothing, no juice, no eggs, no sausage, they've got nothing. This is not how you treat a customer