Super 8 by Wyndham Dover

The room was dirty. Carpet dirty and the room smelled like pure cigarettes. The building needs to be renovated. Not happy at all. We checked in and was disappointed the moment we walked in the room. We did not stay. The sheets even looked dirty.

I was not happy with my stay here at all. The pictures online do not look anything like the actual room. I booked a Non smoking room yet I had to have my room switched 3x smh! As soon as I opened the door to the first room the smoke smell hit you in the face. The room wasn’t clean. The bathroom was dirty, the toilet literally had poop stains in the toilet and around the rim of the seat. The sheets were dirty like they hadn’t been changed and there was cigarette ash everywhere in the room. There were lots of people just hanging out outside the rooms, like it was a hangout spot. Myself and my family felt very uncomfortable. However, when I went to the front desk and complained, the staff was very polite and understanding about the situation. He offered me a new room immediately! That room wasn’t suitable either so he switched it again to another room. I checked that room before even transferring any of our belongings. This third room was much better!! It was actually clean, it didn’t smell of smoke, and there wasn’t an ash or smoke smell anywhere. The room itself was clean and the sheets were clean also. The staff apologized again for the inconvenience and said to let them know if there was anything else that could be done to make our stay better

The person who checked us in told me I couldn’t use the handicap parking next to the building. I am a disabled Veteran with handicap license plate on my vehicle. Although it appeared there were rooms available he put us in 115 so we had to walk a ways to get to our room. We will never stay there again

The lady who checked me in is sooo sweet and professional. Good Job!

I didn’t get toilet paper . The shower head didn’t work, I had to shower with a bucket. Too much trash outside the room , broken glass of beer ETC, ETC, ETC. (NO GOOD)

We stayed at supper 8 in dover Delaware. Upon arriving, the woman at front desk was not very friendly. Our room # 126 was the first room. And when we first got in the room, there were probably over 100 plus dead bugs all over the room. We went to the office and spoke with a gentleman this time. He switched our room to 233. Upon getting into that room. We went to turn the heat on, because it was in the mid 30's. The heat was broken. And also there was something all down the refrigerator and all over the floor. There also was crap in the toilet. So then we call the front desk again, he said they would send someone to fix the heat. After a half hour, I called the front desk again. And said I need the heat fixed ASAP. He had no one on property to help us, so he switched our room once again to room 228. Once we got into this room, it appeared to be at least bug free, and the heat worked. But not double beds like we wanted, no remote control. But its now after 4pm and we are tired of moving from room to room. And this room was a little better than the last 2. So after going to the front desk for a remote control. I was finally able to take a shower. Only to find out the bathroom only had rags, and hand towels. And you can't have 2 people showering with 2 rags, and one hand towel. The next morning on check out day. The woman asked how was everything. I explained everything to her, just like im telling you. And she tries to blame the male desk clerk. WRONG