Baymont by Wyndham Douglasville Atlanta

The owner apparently has had issues with people disputing charges when the person staying is not the person who's card is on file. They made me pay for the room when there is a card on file. This resulted in not only my mom's card (the card on file) getting charged, but my card as well. And now they aren't cooperating in our dispute of the charge on my mom's card. This is a terrible business practice and the owner should be ashamed.

Dead roaches Checked in at 3am. Only 2 cars in the parking lot should have been the first clue. Front desk person clueless. She acted like she didn't know I was coming. Did not ask for ID or sign any paperwork. Asked if I wanted to pay cash or card. She was obviously upset and confused that I wanted to use cash. Handed me one single room key. No receipt. No little paper cover with the room number. No directions to how to get to the room. Room was disgusting. Dead roaches in the floor, mold in the shower, window blinds did not close all the way. Second room was even worse, plus the lock was broken. Refused to give me a refund, pointing to the sign that said refunds were not given after 10 minutes. I told her the only reason it took more than 10 minutes was because I had to make multiple trips back and forth to the lobby. I had to threaten to call the police before receiving a refund.

Not for me Musty smell opening door. 2 rooms i took. Second room better. Killed a cockroach. Running under the bed across the room. Cigarette burns in bedding. Room taxes as much as room. Furniture worn. Slept with lights on . Security boy open carried a firearm. He needed a uniform and a security badge. Mentioned it was because of the prison was so close and people come here to visit prisoners.