Travelodge by Wyndham Bill WY Thunder Basin Ntl Grassland

I give this 5 stars because for a two star hotel they did a really nice job! This is in the middle of nowhere and we were so happy it was there. The roads were in bad shape and this wonderful hotel saved us from a terrible night. And we got to have dinner which was a huge plus as the closest restaurants are 15 miles away.

Did not appreciate being double charged. Still trying to get refund.

Ok I guess The TV didn't work and they didn't tell us about it at check in. It's not in Douglas it's in Bill. The people weren't very pleasant to be around. Food was ok

Missed coffee We are use to having coffee while getting ready in the morning and that was missed. But other than that it was fantastic!

Not bad For a one night stay on a trip, this isn't a bad place to stay. The bed was very comfortable, the shower was great. We only had one bath towel for 2 people, and when we called to get another, it took awhile and when we asked to just leave it outside the door, it wasn't done. Also, the Dish Network box obviously wasn't working, so we had no TV. But the staff was very friendly, and the diner had good food. If you're just looking for a comfortable place to lay your head on your way to some destination, this will definitely do the trick.

Front desk clerk issues I made the reservation around 11 p.m. for that night. My family was traveling 20 hours home from vacation and couldn't drive further without stopping to sleep. We arrived around 1 a.m. I went to check in, and the male night clerk seemed bothered by my presence in general. I gave my name for the reservation, which they had already taken the money for when I booked. He tells me that he cannot find my reservation and that because I checked in after midnight, my reservation was canceled and that there was nothing he could do about it. That didn't make sense to me because the reservation was for the 22nd checking out on the 23rd, and check out was at 11 a.m. so, how would I not be able to check in and use the room until check out? I explained to him that we were traveling, we've been driving for hours, we were exhausted, had our child in the car and needed our room that we had paid for. I explained to him I didn't have another $100 to spend on another room. He had no compassion, no empathy, and he seemed generally bothered I was even there. He asked me for the reservation number, which I provided. He said he still couldn't find my reservation. I started crying because I was so exhausted from having been in the car for so long and I was so worried that I would just be out the money. He finally called his manager who did fix it all, and we checked in once the manager got involved. The room was fine, but would never stay again due to the clerk.