Chateau Vaudreuil

Not overly impressed with this 35 year old property. I have definitely stayed in better. However, what struck me most was the lack of customer service. They were informed in advance that we were there as a wedding couple, and that we would have liked to have taken some wedding photos around the property (which would also have given them free social media coverage). Big excuse given about there being ONE other couple on-site who was holding their banquet there. OK, then I was flexible to work out which area of the grounds to go at a particular time, other hotels would have had their GM kind of coordinate satisfaction for both parties on their special day. Nope..told to take them the day AFTER. Sorry, I was trying to patronize an independent, local property....but I would have been treated better at a chain. After the fact, would have been better on our special weekend to have stayed at the Chateau Montebello, a rep from that hotel told us that we would have been welcome to have gone anywhere and everywhere on the grounds, we were PAYING GUESTS!!!. Again, thought that giving the business locally was something good, as the Chateau Montebello is run by Accor, a European lodging behemoth, and owned by Chinese interests. Sorry on this one...the Europeans and Chinese are more skilled in hospitality and will be where I spend our anniversary celebrations in the future. Chateau Vaudreuil could have worked to make the day special but didn't, and those memories will be the ones retained from our stay.

Now, it says the hotel has a beach. Be very cautious that the water is non swimming friendly. So if you come for that, don’t. Plus there are wires of all sort and dangerous metal parts everywhere. When I wanted to let the customer service know about it, the manager was extremely unprofessional and very rude. Her only comment was that we are in Quebec here, not Dominican Republic!! Then she left without giving any proper explanation. The worst customer service I’ve ever seen in more than 100s of hotels visited. This is totally unacceptable! Oh, and restaurant is closed on Mondays. Again, without notification on their website.

Loved it and can’t wait to go back