Dorado Beach, a Ritz-Carlton Reserve

At $3,000 per night pretty much everything should be exceptional. The check in was an hour late (and the 4 pm check in is late to start with) so we didn’t get our room until 5 pm. No apologies from staff, no effort to make up for it. We are bummed to miss precious time by the beautiful pool! Not happy :-(

Very good

The setting for the entire property is absolutely exquisite. I have stayed on the West Beach and the East Beach. Objectively, neither one is better than the other. They just offer different experiences. If you are staying with family and would like direct access to the beachfront, the West Beach is a great choice. If you want the same ocean vista but are comfortable with the more rocky surf, you get a ton more privacy on the East Beach. The entire resort is structured so that everywhere on property is convenient. I have stayed in a large 2 bedroom suite and on a separate trip a deluxe ocean front room, each with a pool. The rooms have every amenity needed to ensure a comfortable stay. From a fully stocked bar and pantry to the bathroom amenity packages just about every need is cared for. Service is also proactive and highly attentive. The butler teams manage everything from dinner reservations and spa appointments to any off property excursions. Trent was devoted to our suite during our earlier trip in April and when we returned in December, he remembered us and treated us with extra bonus attention. We definitely felt spoiled rotten in the very best way. The restaurants are all amazing. I wish I favored one over any of the others but they were all fantastic and offered different culinary experiences. The pool and beach areas are nice. Unlike other resorts where it is hard to find space when the property is crowded, this was only the case on one of the days and the beach and pool staff handled it professionally and worked extremely hard to make sure all guests could be accommodated. We reserved a day bed for two days and found that it was worth the price to have a certain spot to go to each day. I would recommend the day beds which are available at the beach and by the pool. I really can't say enough about how magical a place this is. We are already planning our return trip this spring.

Service was exceptional General manager Marcel K. was very helpful! He went the extra mile on everything--ave me information on buying, scheduled helicopter ride to the airport for me. Trent L. helped me out several times, including when I needed directions--easy place to get lost.