Guest User
January 16, 2025
I checked in at 21:10 on the evening of January 13th. The front desk staff registered my ID card but did not return it. I also forgot to ask for it. The next day, I couldn't find my ID card, so I went to the front desk to ask, but they told me that I didn't have it. I looked through the desk and drawers twice, but they still told me that I didn't have it. Later, I repeatedly asked to see the surveillance video. The front desk manager was very good and took me to the surveillance room. I found that it was indeed the front desk lady who didn't return it that night. Thinking about it afterwards, I was indeed a little worried about this hotel and its staff. I hope the hotel can follow up afterwards. Because the ID card is a very important document for guests.
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