Trek45928366665
August 29, 2023
Very disappointing stay at very hight price in a so called 5* hotel. 1) I chose to book La Romana (where we stayed for 16 nights) because I saw on its website that the hotel is "adults only" and, despite the ambiguity of the expression, I imagined that the absence of children would mean a calm and quiet hotel. As soon as I checked in, the television showed that PORTABLE loudspeakers (soundboxes) were forbidden in the hotel, a warning that was all over the walls and everywhere. I couldn't have been more wrong. Impolite guests were using these speakers at an unbelievable rate, some at an incredible height, without the hotel taking any action. I complained to reception three days in a row without anyone doing anything and the other guests continued to be harassed by this. Wouldn't it be the hotel's role to enforce the rules that are visible to everyone and that the hotel uses as advertising to attract a certain type of guest who likes silence? What is worse is that the hotel itself doesn't respect its own rules. The hotel's space is small and there is a central square that leads to the restaurants and a central swimming pool with the rooms around it. Every night at 8pm there are live shows that go on until 10.30pm. The noise is deafening, making dinner in the restaurants that open onto the courtyard a martyrdom. Only one of the hotel's four restaurants is set back and escapes this problem. On a Saturday, my wife couldn't even finish her dinner because she had a massive headache due to the noise. That day the show had started at 7.30pm. Before that, a loudspeaker deafened everyone in the restaurant. What a horrible thing to do. 2) On the first night at Tao Cat, the negative point was a waitress who asked for a review of the restaurant, typing 5 stars into my wife's mobile phone and then asking her to praise 5 names she had on a piece of paper. After that, this same approach happened at Toscana, Thalassa, Bloved, Rodeo, in short, at all the restaurants, in a slightly less aggressive way. This was repeated throughout our stay. This seemed absurd to us, which can only exist with some encouragement from the restaurant management or the hotel itself, which must use this procedure to favour or promote the staff who have the most praise on social media. This is an unmissable absurdity in a hotel of the level of La Romana, as it is too annoying for guests. We were horrified again. 3) In this hotel, as in the rest of the civilized world, there is no place reserved for smokers. It is impossible to find a place, even on the beach, where you don't have to breathe in the smoke of a cigarette or cigar. This includes the pool bar and snack bar and the beach bar and sushi bar, places where you can EAT! Even in the Tao Cat restaurant we had to change seats because someone was smoking an electronic cigarette without being bothered by the staff. I even saw cigarettes floating in the pool in front of my room. Add that to the noise and goodbye to a peaceful holid