Cross Foxes - Bar Grill Rooms

First of all, I would like to explain that I have never written a negative review in my life but in this case it’s a must! I had booked Sunday Lunch for the family as part of our journey to Cardiff that day. The service upon arrival was average but didn’t find this a big problem, it could have been better, it could have been worse. But our experience of trying to eat our Sunday lunch was awful. Yes, it was an extremely hot day and yes, you do expect a few flies to be about with windows open. But, there were around 6 to 7 house flies constantly circling our table to the point that we had to eat with a fork in one hand and a napkin in the other to constantly swat the flies away! This was throughout the whole meal. Flies landed on our food, on our forks, the veg was served in separate dishes therefore the flies landed in those. We couldn’t swat the veg dishes as we were too busy making sure our plates were clear!! As a result, we couldn’t eat the remaining veg because the flies had been in them. When the staff came to ask how we were getting along with our meal, I said the food was lovely but the flies are a problem, to which she responded “Yes I know”, and walked away! I decided that I wanted a word about the situation as I didn’t think it was fair to pay £97 for 4 lunches that we weren’t able to enjoy or finish. Just to explain, there wasn’t air con in the restaurant inside so they had all the windows open and there was a small fan on one worktop. I understand that they didn’t have solutions in place to regulate the problem, although the flies were much more than average and should be addressed. But surely, they didn’t expect customers to put up with flies in their food on numerous occasion and had to swat flies throughout the whole meal without some sort of apology or a small percentage off of the price of the meal! I was told I would have to have a word with the receptionist and so I did. I explained to my fellow Welsh speaker in a courteous manner that the food tasted delicious but the flies had been a constant problem. She rudely cut me off, in a condescending tone, insulting my intelligence by saying it’s a hot day, the windows are open and I should expect this. I asked her to give me an opportunity to explain, thinking once she had realised how bad the problem was, the flies had been in our food and on our cutlery on more than one occasion and hadn’t been able to finish the remaining veg, that she would be apologetic and understanding. Quite the opposite! She basically said that she wouldn’t take any money off in an unfriendly manner and that other people just put up with it! Astounded with her attitude, I asked “You’re telling me that other people are happy to eat food with flies in it?” and she smiled sarcastically saying “Yes!” I noted that her lack of patience was shocking, walked away and paid the FULL bill without a tip! So, to conclude, if you enjoy a Sunday lunch with a side of flies and attitude, this is the perfect place for you!!!

If you want to go to a hotel with fantastic views, great food and brilliant staff go to the Cross Foxes. We’ve just had our second visit and not been at all disappointed. Admittedly I was tempted back by an offer for walkers in particular which included a packed lunch, because I like my food, but the whole experience was pretty near perfect. Luckily, and unusually for Wales, the weather was perfect. The drive there through the mountains was spectacular and with the proximity to the coast we had a fabulous day at quaint Criccieth, walking on the beach with the amazing view of Snowdonia, and eating the ice creams which are justly famous. Sitting in the sun on the Foxes great deck was very relaxing, eating from their nicely unusual menu, with the best fish and chips as, ok mainstream, but delicious was almost too much. The portions are very generous, a good trend. Our room was sumptuous with a picture postcard view of the hills and spring lambs. All the staff are friendly and helpful, nothing is too much trouble, and although we were two of only a few actually staying, the restaurant and bar were very busy in the evenings, locals must appreciate this place, luckily. I hope this keeps on being somewhere we are very happy to go back to, haven’t tried their sister place at Devils Bridge yet, perhaps next time if we can tear ourselves away!

Cross Foxes break Very friendly staff food in the evening was great. Then breakfast was even better. We will definitely book again .

Poor value for miney Bed was horrible dipped in the middle and uncomfortable. An old dirty sofa stuck in the corner unable to use apart from loading bags. Room was noisy on busy road

Expected more for the price On a fairly quiet road junction, we did experience some road noise early in the morning. The carpark is rough. Staff made an effort to welcome us, offering fresh milk for the room and help with luggage. Rooms were clean but need some updating especially the TV which you couldn't keep plugged in if you wanted to boil a kettle. You have to move the bedside tables to access the sockets by the bed. The bathroom was well appointed with a modern finish. The shower took some working out and you will get wet switching it on! Breakfast was good, nice to have fresh fruit and cooked to order hot dishes. All that said we think it is overpriced.

Beautiful, cozy place to stay. Highly recommend