Centara West Bay Hotel & Residences Doha Guest Reviews
4.4/5
Very Good
62 review
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Verified reviews
Location4.4
Amenities4.5
Service4.4
Cleanliness4.4
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Positive reviews(43)
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Negative reviews(1)
Anonymous User
Deluxe Studio
Stayed in Oct 2024
Couples
7 review
4.7/5
Amazing
Posted on Nov 29, 2024
For the price this hotel is absolutely amazing better then other really expensive hotels huge studio rooms clean with everything you need decent location
Response from Property: Dear Sir or Madam,Warm Greetings from Centara West Bay Hotel & Residences Doha. We thank you for dedicating your time to write a review about your recent experience at Centara through the Trip.com Community. We greatly appreciate your positive comments. We will ensure teams are made aware of your appreciation and recognized for their amazing service they have rendered.On behalf of our Centara Team, I thank you, it was a great pleasure hosting you on your recent visit. Yours sincerely, Sean Spinks General Manager
AKPOBOME MATHEW
Executive Two Bedroom Partial Seaview Residence
Stayed in Jul 2024
Family
3 review
3.7/5
Posted on Aug 29, 2024
It was a lovely stay, will definitely go back again.
Response from Property: Dear Sir or Madam, Warm Greetings from Centara West Bay Hotel & Residences Doha. We thank you for dedicating your time to write a review about your recent experience at Centara through the Trip.com Community. We greatly appreciate your positive comments. We will ensure teams are made aware of your appreciation and recognized for their amazing service they have rendered. On behalf of our Centara Team, I thank you, it was a great pleasure hosting you on your recent visit. Yours sincerely, Sean Spinks General Manager
Guest User
Deluxe Two Bedroom Apartment
Stayed in Dec 2023
Family
3 review
5.0/5
Outstanding
Posted on Jan 29, 2024
I booked a hotel to watch the Asian Cup with my family!
I really liked the cleanliness and the friendly staff!
Original TextTranslated by Google
Response from Property: Dear Sir or Madam,Warm Greetings from Centara West Bay Hotel & Residences Doha. We thank you for dedicating your time to write a review about your recent experience at Centara through the Trip.com Community. We greatly appreciate your positive comments. We will gladly share your compliments with the team.On behalf of our Centara Team, I thank you, it was a great pleasure hosting you on your recent visit. Yours sincerely, Sean Spinks General Manager
HulkJiang
Deluxe Studio
Stayed in Dec 2023
Business travelers
31 review
4.0/5
Very Good
Posted on Feb 4, 2024
The hotel is quite successful. Nothing else is too special. The location is good.
Original TextTranslated by Google
Response from Property: Dear HulkJiang,Warm Greetings from Centara West Bay Hotel & Residences Doha. We thank you for dedicating your time to write a review about your recent experience at Centara through the Trip.com Community. We greatly appreciate your positive comments. We will ensure teams are made aware of your appreciation and recognized for their amazing service they have rendered.On behalf of our Centara Team, I thank you, it was a great pleasure hosting you on your recent visit. Yours sincerely, Sean Spinks General Manager
James S
Stayed in Dec 2024
Family
5.0/5
Outstanding
Posted on Jan 19, 2025
We have been staying at Centara West Bay and this has been an amazing experience with excellent room service and staff. One thing that our family has appreciated the most is the outstanding cleaning and housekeeping. The bedding is always fresh and regularly replaced. Cleaning staff such as Rabina and Bina go above and beyond to make guest experience the best possible one. Executive two-bedroom suites with city view actually offer partial sea view. Furniture is high-quality and the beds are very comfortable. Highly recommended for both short and long term stay in the beautiful West Bay steps away from the city center.
Response from Property: Dear jamessZ2809MK, Warm Greetings from Centara West Bay Hotel & Residences Doha. We thank you for dedicating your time to write a review about your recent experience at Centara through the TripAdvisor Community. We greatly appreciate your positive comments. Thank you for all the compliments related to Rabina and Bina from F&B team. They will be thrilled to know it is notable. We will ensure that they get recognised for their amazing service. On behalf of our Centara team, I thank you, it was a great pleasure hosting you on your recent visit and we are looking forward to welcoming you back for more memorable experiences in the future. Yours sincerely, Sean Spinks General Manager
Khaled A
Stayed in Dec 2024
Family
5.0/5
Outstanding
Posted on Jan 9, 2025
The Hotel is very clean which is a very nice thing. Jawad, Asrarul, Vidhusan and Jubed all of these guys made our reservation easy and joyful thanks goes to all of them. We took a sweet of three rooms it was big enough for our entire family. The apartment is equipped with everything.
Response from Property: Dear Khaled A, Warm Greetings from Centara West Bay Hotel & Residences Doha. We thank you for dedicating your time to write a review about your recent experience at Centara through the TripAdvisor Community. We greatly appreciate your positive comments. Thank you for all the compliments related to Jawad, Asrarul, Vidhusan and Jubed from HK team. They will be thrilled to know it is notable. We will ensure that they get recognised for their amazing service. On behalf of our Centara team, I thank you, it was a great pleasure hosting you on your recent visit and we are looking forward to welcoming you back for more memorable experiences in the future. Yours sincerely, Sean Spinks General Manager
SofianeSoo
Stayed in Nov 2024
Family
2.0/5
Posted on Dec 20, 2024
Overall Experience: Our long stay at this hotel was overshadowed by numerous and persistent issues in safety, comfort, and service. Although the property benefits from a central location in West Bay—offering convenient access to the sea, shopping malls, and various city attractions—and the absence of a nightclub reduces nighttime foot traffic, these positives could not offset the array of problems we encountered. The hotel’s performance fell drastically short of what one would expect from a 5 star hotel in Qatar and a Centara-branded establishment, especially for a long-term stay. Location and Noise: While the West Bay location is undeniably practical, it is flanked by a busy main road and ongoing construction sites. Ineffective soundproofing meant we endured constant noise, making it impossible to enjoy any real sense of rest. The hotel’s windows simply failed to shield us from the persistent external disturbances. Check the picture to know what’s happening. Safety and Security: Safety and security were gravely compromised during our stay. Our child was injured at the kids club due to inattentive supervision, and management later confirmed via security footage that an external child had struck ours while staff remained oblivious. No one informed us at the time of the incident or offered assistance. On top of this, our apartment was left unlocked after a maintenance visit, exposing our belongings to risk. Unauthorized maintenance personnel also entered the apartment during housekeeping without prior notice—clear breaches of both privacy and security. Management and Commercial Practices: The management and sales teams behaved in a manner entirely unbefitting a five-star property. Despite requesting a room extension well in advance (more than one month), we were asked, one week later, by email only, to vacate during peak season with no viable alternatives provided. While it’s understandable that hotels in Doha may raise prices during high-demand periods, the manner in which this property exploited the situation was unacceptable. Communication was appalling: the assistant sales manager proved unreliable and unprofessional, the director of sales failed to honor a confirmed appointment, and the general manager never bothered to respond. This absence of leadership and accountability, combined with questionable commercial practices, is indefensible and should be a red flag for any prospective guest. Facilities: The hotel lists a covered pool, gym, spa, kids club, and underground parking among its amenities. The pool and gym were well-maintained, and the lack of a nightclub meant fewer late-night disturbances. Unfortunately, the kids club was a serious letdown. Instead of providing a secure, child-friendly environment, it demonstrated inadequate supervision—an unforgivable failing given its purpose. As a result I have never left my kids going to the kids club again as I can’t trust they can be safe. Room Quality and Maintenance: Although spa
Response from Property: Dear SofianeSoo, Warm Greetings from Centara West Bay Hotel & Residences Doha. We thank you for dedicating your time to write a review about your recent experience at Centara. At Centara West Bay Hotel & Residences Doha we aim to provide our guests with the highest quality of service and to have all guests depart with long lasting memories. Therefore, rest assured that your valued comments have been shared with all respective department leaders and addressed with the utmost importance. I would personally like to welcome you back together with the entire of Centara team so we can regain your trust. Yours sincerely, Sean Spinks General Manager
Beny P
Stayed in Aug 2024
Couples
5.0/5
Outstanding
Posted on Sep 23, 2024
We had a great dinner night at Thai Kitchen. Thanks to Aakriti, Emy and Roshani for making our night wonderful. The food and service were excellent. We ordered prawn padthai, prawn spring rolls and chicken satay. We will come back again soon.
Response from Property: Dear 342benyp, Warm Greetings from Centara West Bay Hotel & Residences Doha. We thank you for dedicating your time to write a review about your recent experience at Centara through the TripAdvisor Community. We greatly appreciate your positive comments. Thank you for all the compliments related to Aakriti, Emy and Roshani from Thai Kitchen team. They will be thrilled to know it is notable. We will ensure that they get recognised for their amazing service. On behalf of our Centara team, I thank you, it was a great pleasure hosting you on your recent visit and we are looking forward to welcoming you back for more memorable experiences in the future. Yours sincerely, Sean Spinks General Manager
Ayanda M
Stayed in Aug 2024
Solo travelers
5.0/5
Outstanding
Posted on Sep 22, 2024
Aakiriti ,Emy and Roshani thanks for warm welcome,the beutiful smile much appreciated,the dish I ordered thanks to the kitchen I loved it and I enjoyed it, will defiantly eat in this hotel❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Response from Property: Dear 111ayandam, Warm Greetings from Centara West Bay Hotel & Residences Doha. We thank you for dedicating your time to write a review about your recent experience at Centara through the TripAdvisor Community. We greatly appreciate your positive comments. Thank you for all the compliments related to Aakriti, Emy and Roshani from Thai Kitchen team. They will be thrilled to know it is notable. We will ensure that they get recognised for their amazing service. On behalf of our Centara team, I thank you, it was a great pleasure hosting you on your recent visit and we are looking forward to welcoming you back for more memorable experiences in the future. Yours sincerely, Sean Spinks General Manager
Guest User
Stayed in Feb 2025
Other
5.0/5
Outstanding
Posted on Mar 12, 2025
Professional and precise services. The living room is spotless with a very beautiful view of the coast. The kitchen is equipped with all the necessary items for a stress free living. The rooms and bathrooms are spacious with required items.
Guest User
Stayed in Feb 2025
Other
5.0/5
Outstanding
Posted on Mar 5, 2025
The overall service of the hotel is superb and their hospitality is outstanding. I loved their Dalchini restaurant Tapas menu and other delicious servings. As part of housekeeping and room service they are always very prompt. I would like specifically thank Javed for his courteous and polite behavior and he’s excellent in doing his services. He made the rooms so nicely and i’m very glad about that.
Guest User
Stayed in Feb 2025
Other
5.0/5
Outstanding
Posted on Mar 1, 2025
Amazing Hotel 🥰🥰🥰 The Centara at Doha financial District is a truly amazing hotel! The Centara never disappoints - it is Luxury personified the hotel from the moment of arrival at reception who were immensely willing to do everything to support our stay. Bell Man & Valet Service was amazing. The room was fabulous and we had a brilliant sea view. The one thing that stands out significantly-is the amazing staff -and the friendliness of the staff in this hotel at every aspect -whether it was at breakfast in the morning or whether it was in the restaurants/reception where the staff are exceptional and go above and beyond to meet every wish of every client! The reception staff were amazing and do help always .the thai restaurant was so good that we enjoyed on a number of days there! and the staff again truly amazing. The hotel also has the mezze house its complex and that again was a brilliant experience. it was an amazing night great food and again great service. The spa was fabulous and so relaxing!! Overall this was an oasis of relaxation and perfection at every level!!! I will definitely be back!!!
Sarita T
Stayed in Jul 2024
Travel with friends
5.0/5
Outstanding
Posted on Aug 29, 2024
This is the best place to enjoy the authentic Thai's food in town with your love ones with reasonable price. I would recommend to try fish cake and chicken satay for an appitizers. The Thai green curry is absolutely delicious. And don't forget to try the pandan mousse which is the best I ever have in my life. The staffs are very nice and friendly. Thank you to Chef Aun for today's fantastic dinner. Will come back again for sure!
Response from Property: Dear 940saritat, Warm Greetings from Centara West Bay Hotel & Residences Doha. We thank you for dedicating your time to write a review about your recent experience at Centara through the TripAdvisor Community. We greatly appreciate your positive comments. Thank you for all the compliments related to Chef Aun from Kitchen team. He will be thrilled to know it is notable. We will ensure that he gets recognised for his amazing service. On behalf of our Centara team, I thank you, it was a great pleasure hosting you on your recent visit and we are looking forward to welcoming you back for more memorable experiences in the future. Yours sincerely, Sean Spinks General Manager
Guest User
Stayed in Jan 2025
Travel with friends
5.0/5
Outstanding
Posted on Feb 28, 2025
Great hotel in west bay and the services are amazing, room Cleaning is great and full facilities, we would like to recommend to all travelers
Guest User
Stayed in Jan 2025
Business travelers
5.0/5
Outstanding
Posted on Feb 27, 2025
We’ve been staying in Centara for 2 months now, and the experience is truly exceptional. The hotel is located in the heart of West Bay, Doha, in the diplomatic area. It is surrounded by big tower buildings, and the neighbourhood is nice and quiet. City Centre Mall is just a few minutes walk, and you can have a beautiful city and/or sea view from the apartment. Beach is literally a 2-minute walk. :) The hotel itself is modernly furnished, and the apartments are very spacious (our 2-bedroom apartment is around 170 square meters, and has a huge living room. The staff is very friendly and helpful, wherever you go in the building: hotel entrance - Anees, high-five my friend :) - , reception, spa and gym, restaurants. By the way, the food is very nice, they offer very wide selection of food for breakfast. The hotel is beautifully clean, the common areas and the apartments are spotless. I’ve never experienced such professional cleaning, our apartment is always shiny, thanks to hotel cleaning staff - Linges and Babita in our case, thanks again! So if you are about to visit Doha or planning a longer stay in the West Bay area, you will find your what you are looking for in Centara.