Dulamerovic Resort

We arrived late at night after a long and exhausting 13-hour journey, having made a reservation for two rooms. What we experienced upon arrival was utterly shocking and completely below even the most basic standards of hospitality. Both rooms lacked hot water, the internet connection was entirely non-functional, and, most disturbingly, the bed sheets had visible blood stains. We were not offered any assistance or given the option to have the sheets changed, which is absolutely unacceptable from a hygiene and health standpoint. To make matters worse, there was no staff member present at the reception during the night. The only person we saw was an elderly man who did not speak a word of English and appeared to be under the influence of alcohol. It was unclear whether he was even an employee of the hotel, as he offered no help whatsoever. We were effectively left completely unattended, with no way to reach any responsible staff member in case of an emergency or even to address basic issues. Spending the night in such conditions—without the ability to take a shower, access Wi-Fi, or sleep in clean bedding—was both frustrating and degrading. The overall experience was nothing short of a disaster. Hygiene was non-existent, communication was impossible, and there was a complete lack of customer care. This situation is not only unacceptable but also potentially dangerous. I expect an immediate and formal response from the management, including an explanation of how such negligence could occur and what steps will be taken to ensure this does not happen again—either to us or to any future guests.

We arrived at the hotel late at night after a long and exhausting journey, having booked two rooms. However, what we encountered was nothing short of a disaster. Neither of the rooms had hot water, the internet connection was completely non-functional (it is literally unacceptable), and the bed sheets had visible blood stains (see pictures below). Despite this, there was no option to have the sheets changed. What’s even worse is that there was not a single staff member at the reception during the night. There was absolutely no one we could contact in case of an emergency or even for basic assistance. Leaving guests completely unattended in a place that claims to be a hotel is simply unacceptable. We were forced to spend the night without even being able to meet our most basic needs. Not being able to take a shower after a 13-hour journey renders this hotel’s claim of providing accommodation services entirely meaningless. Zero hygiene, zero communication, zero customer care.

One big disappointment We arrived at 5pm and the room was still not ready (until after 6pm). General condition of the room was 'fair'. A/C not working at night because of power failure. No hot water in the shower. Lots of hair on the floor at check-in. Pools so dirty you cannot see the ground. Breakfast was far from great. Hardly any fruits, and in general very limited selection of foods. Sunbed-covers extremely dirty. To top it off, food poisoning for both of us from the previouse dinner. Location very nice and quiet, but badly run and maintained. Certainly a once and never again.