Royal Garden Palace - Families and Couples

The hotel has lots of potential, but in its current condition, I would rate it 3*, not 5*. Beautiful building and surroundings - just very outdated. The gym is horrible everything is extremely old floor dirty linoleum, no proper mats no water no AC

After a terrible few days at the TUI magic Life hotel, which is a fly infested disgusting mess, we paid extra to move to this hotel. Although only a few miles from the terrible TUI, it seems a million miles away. It is paradise in comparison. Children are well behaved (and do not push and grab at food in the restaurant, putting their grubby little hands in the food!). It is reasonably lively with activities, but the animation team are professional and not too pushy. When interacting with guests, they are respectful. The room is very spacious and we have a beautiful sea view (far better than looking at the wall at the back of the TUI hotel) watching the sunrise is worth getting up for! The room has marble tiled floors, which are always clean and dust free. The bathroom is dated but immaculate. I personally do not mind that it is a bathtub with shower over but a refurbished bathroom would be nice. The toilet and bidet are in a separate room which is actually a good idea, especially as my daughter takes forever in the shower! This hotel has really tried to include my daughter in activities (she has autism) and she has enjoyed dancing with Sam, aqua gym etc. we have had massages (very professional once again) my daughter had a lymphatic drainage massage which really helped her health condition and will have another before returning home. Very reasonably priced at around £25 for an hour (we bought a package of 3 each) They offer many different types of massage and treatments. There are a few little shops down an indoor avenue decorated with trees, a lovely piano bar (reminded me of The Wake restaurant on my last Virgin voyages cruise) there are lots of lovely attentive staff with table service, who are wearing suits and formal attire to serve you. The drinks are pretty good for an AI and you can purchase from a premium menu if you wish. The main restaurant is busy at times, but I find it helpful that you have two sittings. It makes complete sense. We chose the second at 8:30 as it suits my daughters needs (little to no children) and we sit at the same table each evening which also helps her. The table is ready with your favourite drinks on ice in the ice bucket next to you. The only negative I’ve found at this hotel is the sunbed situation. There are not enough. The staff do their best to juggle things around to accommodate though. The pool has a few tiles missing but nothing major, and the gentle slope to enter the pool would be perfect for those with mobility issues. I think this hotel is in my top 10 (and I’ve traveled extensively) for service and staff attitude, we have been welcomed by the wonderful guest relations team (after they’ve heard about our awful experience at TUI magic life Penelope). The other negative for some may be that there are no other English guests here. I’m sure this is not always the case. Staff are still quite surprised to see English people as flights have only recently restarted to the island. I was also sur

Royal Garden Palace has its charm, but it's clear that its best days are behind it. The reception staff were very friendly and helpful, and the restaurant team – especially the evening shift – was professional and welcoming. Desserts were top-notch, but beef dishes were a letdown: steaks were overcooked and rubbery, and stews needed much more time to become tender. On the bright side, fish and shrimp were delicious. The Tunisian night and local cuisine were real highlights! Entertainment options were quite limited, which is a downside considering there isn’t much to do outside the hotel. The crocodile farm is about 3 km away – worth the walk on your own. The hotel surroundings feel neglected, and while camels and horses on the beach might sound exotic, the mess they leave behind is less appealing. Overall: a decent one-time experience, but not a place we’d return to.

As with many hôtels in Djerba the star rating reflects a distant past and there are a few glaring standards that differentiate this hotel from a truly luxury one. Firstly the dreadful all inclusive package , limiting the guest to really substandard quality ingredients. All cocktails are bulk premixed stock and when served look nothing like their exotic namesakes. My husband and I don't drink alcohol but enjoy a 0.0 beer. Not available at this 5 star luxury establishment and the management refused to get some in for our stay. Even a shack on the beach had it for sale. And finally the indignity of trying to get a sunlounger around the pool. Forget it after 07.15. Despite the hotel clearly scorning the practice of towel dropping they do nothing to discourage it. In my opinion this alone puts it in a 3 star bracket. We are still at the hotel for another week, so will update as and when.

Wonderful holiday in this splendid dream resort a stone's throw from the sea. I particularly appreciated the tranquility of the place and the kindness of the staff. A note of thanks to the girls and boys of the entertainment team with whom we spent pleasant hours, especially with Romina who, with her beauty and friendliness, made us feel at home. I can only recommend it, A+++