Name: Divan Mersin
Address: Mersin, Türkiye
Rating: 9.3

Türkiye

Istanbul

Ankara

Mersin

Adana

Corlu

Gaziantep

My stay at The Divan Istanbul left me with mixed feelings. While the hotel markets itself as a five-star establishment, my experience suggested it might be better aligned with four-star standards. The service, which is a critical aspect of any top-tier hotel experience, unfortunately fell short of expectations. 
Upon arrival, I encountered a passive-aggressive attitude from the reception staff that was off-putting. Instead of the warm welcome one would expect, the receptionists seemed more interested in talking over guests than engaging with them. This tone created an uncomfortable atmosphere that lingered throughout my stay. Additionally, the staff's grasp of English varied significantly, leading to frequent misunderstandings when addressing simple requests. This lack of clear communication is not what one hopes for at a hotel that purports to offer five-star service.
These service issues overshadowed any of the hotel’s potential strengths. A true five-star experience is defined by top-notch service that complements the hotel's physical attributes, and in this case, it was lacking. While the hotel may offer nice amenities and a polished appearance, without exceptional service to match, it cannot truly claim to be a five-star venue. 
In conclusion, while The Divan Istanbul has the framework of a high-end hotel, its service shortcomings prevent it from fully realizing that potential. For those looking for a reliable four-star experience in Istanbul, it may fit the bill, but if exemplary service is a priority for your stay, it may be wise to consider other options.

The vehicle was above the amount indicated. There was a problem in this sense, but then I showed the amount indicated on the site and paid it through.

Ordinary hotel, average feeling. The facilities feel old, the room is small, the waiter is very considerate, the location is good, the service is good, and the breakfast is small.

O kadar keyif aldığımız bir oteldi ki. Gerçekten Ankara’da bir çok kez konaklamış biri olarak eğer seyahatinizi keyifli ve özel bir hale getirmek isterseniz hiç düşünmeden tercih edebilirsiniz. Otelin rahmi Koç müzesine ücretsiz erişimi var. Bizim için güzle bir deneyim oldu. Bulunduğu konum gerçekten kendinizi turist gibi hissedebileceğiniz bir bölgenin tam kalbinde. Otel eksiksiz haritaydı. Kahvaltısı çok yeterliydi. Yorumlara bakarak restoranını tercih ettik akşam yemeği için tek olumsuz deneyimimiz o oldu. Kesinlikle tavsiye etmiyorum. Lezzet olarak Ankara’da her yerde yiyebileceğiniz yemeklerdi hiç bir ekstrası ne yazık ki yoktu.

I loved everything about my stay, especially the warm smiles and welcoming attitude of the team, along with the exceptional cleanliness. Transportation was easily arranged through the concierge, and the hotel’s location is perfect (just a short walk from Sayapark Mall)

Divan Hotel

Columbus

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