Astoria Extended Stay & Event Center

My daughter got locked inside the hotel's restroom behind the lobby. When I complained the day after, the manager snapped and yelled at me and blamed my daughter for using the said bathroom instead of our rooms!!! The experience was like a horror-movie from Bollywood- not necessary scary but bizarre, twisted and simply horrible. I was lured by what I thought was a great deal- nice location, big "family friendly" hotel, large rooms, free breakfast, gym and pool. Like any horror movie, I initially felt good and thought I got a good deal. The first red flag came immediately when I arrived. There was nobody at the front desk and a young man was sitting on one of the couches across the desk. I waited for a couple of minutes and came this senior-looking foreign national and walked to the man seated and began berating him in front of me. Only after a minute or 2 did he turned towards me with a sour face and entertained me. Later that evening, my daughter decided to stroll in the hotel while I was already in bed. Then I got a bit worried she was taking some time and not returned yet. Then she contacted me by phone and said she got locked inside the hotel restroom because someone locked it from the outside without checking first if the cubicles were still occupied. The following day, I approached the same senior man in the front desk and asked if he was the manager- he said no but he stated he is in-charge. So I narrated to him the incident and he just gave me a non-chant reply that they just locked the restrooms regularly around that time. His casual tone and words ticked me off so I told him this is SERIOUS and my daughter could have been trapped the whole morning had she not brought her cellphone with her. He then snapped and yelled at me saying he also has the right to be angry because my daughter was walking in the lobby late that night and used the bathroom instead of our room's. His eyes even bulged out of its sockets ala Samuel Jackson when he gets angry in the movies. He yelled 2x and the second time he said I acted as if I owned the hotel. Wow- never in my whole lifetime have I checked in a hotel with such a rude manager. And whatever happened to the "family-friendly" description in their website??? Aside from the above here are the sub-standard practices in the hotel. (1) There are days the lady refilling the food in the breakfast buffet table is not wearing any gloves (2) My daughter who likes to stroll around the lobby noted that there were many times visitors were made to wait on the unattended front desk (3) They do not make-up the rooms daily; I checked with the cleaning lady and she said my room was never listed to be cleaned (4) On the day of my check-out, a cleaning lady knocked and said she was instructed to clean the room but this was still 9am and check out time was 11am (5) When I was lining up for check-out, the gentleman in front of me was complaining his room cleaned up while he was not around that day (e

Staff was very nice but the property is in disrepair.

Clean

R&R accomplished Had a great time. Tried the hot tub and pool. Both were great. Tasty breakfast with a variety of juices.

Pros: Room was fairly clean. Comfortable King Bed. 2 of 3 of the staff were professional, one seemed ornery when asked if the Bar/Restaurant was open. Close to stores and fast food and other restaurants. TV worked well. Heater in room was fairly quiet and worked well. Definitely a plus since I stayed here during the Arctic Blast with temps at -37 F with the wind chill. Cons: The bar and restaurant were not open at anytime during my stay. No breakfast available as advertised. No coffee available in the lobby. Room needs much more lighting. It would be beneficial to read reviews of Dickinson Hotels before booking a room. Might also be wise to call to inquire about what listed services are available.

I liked the cleanliness of the room and hotel. Seemed very modern and kept up.