Astoria Hotel & Event Center

This is a Gem of a property, I believe the best Dickinson has to offer. Wife, a paraplegic and I walked in without a reservation because another hotel gave our mobility accessible, guaranteed reservation out to someone else and didn't have a room for her needs (cannot walk or stand). Kind of put us in a bind but Kamal (owner) really stepped to the plate and accommodated us with a far nicer room and pricing. Her and her husband are the most wonderful people we have met in the hospitality business in many years. This is a beautiful and well developed property with way more amenities than I could ever mention. Rooms are sturdy, well insulated and quality furnished, spotless is the word I am looking for. Staff were very pleasant and actually seemed to enjoy their work, something you don't find anymore, ANYWHERE! I could go on for an hour but do yourself a favor and book this hotel for your next stay, you won't be sorry... Thank you Kamal and staff for an exceptional stay, John and Trina

My daughter got locked inside the hotel's restroom behind the lobby. When I complained the day after, the manager snapped and yelled at me and blamed my daughter for using the said bathroom instead of our rooms!!! The experience was like a horror-movie from Bollywood- not necessary scary but bizarre, twisted and simply horrible. I was lured by what I thought was a great deal- nice location, big "family friendly" hotel, large rooms, free breakfast, gym and pool. Like any horror movie, I initially felt good and thought I got a good deal. The first red flag came immediately when I arrived. There was nobody at the front desk and a young man was sitting on one of the couches across the desk. I waited for a couple of minutes and came this senior-looking foreign national and walked to the man seated and began berating him in front of me. Only after a minute or 2 did he turned towards me with a sour face and entertained me. Later that evening, my daughter decided to stroll in the hotel while I was already in bed. Then I got a bit worried she was taking some time and not returned yet. Then she contacted me by phone and said she got locked inside the hotel restroom because someone locked it from the outside without checking first if the cubicles were still occupied. The following day, I approached the same senior man in the front desk and asked if he was the manager- he said no but he stated he is in-charge. So I narrated to him the incident and he just gave me a non-chant reply that they just locked the restrooms regularly around that time. His casual tone and words ticked me off so I told him this is SERIOUS and my daughter could have been trapped the whole morning had she not brought her cellphone with her. He then snapped and yelled at me saying he also has the right to be angry because my daughter was walking in the lobby late that night and used the bathroom instead of our room's. His eyes even bulged out of its sockets ala Samuel Jackson when he gets angry in the movies. He yelled 2x and the second time he said I acted as if I owned the hotel. Wow- never in my whole lifetime have I checked in a hotel with such a rude manager. And whatever happened to the "family-friendly" description in their website??? Aside from the above here are the sub-standard practices in the hotel. (1) There are days the lady refilling the food in the breakfast buffet table is not wearing any gloves (2) My daughter who likes to stroll around the lobby noted that there were many times visitors were made to wait on the unattended front desk (3) They do not make-up the rooms daily; I checked with the cleaning lady and she said my room was never listed to be cleaned (4) On the day of my check-out, a cleaning lady knocked and said she was instructed to clean the room but this was still 9am and check out time was 11am (5) When I was lining up for check-out, the gentleman in front of me was complaining his room cleaned up while he was not around that day (e

The furniture was dirty and thrift storish. The toilet ran every time it was flushed. The bed felt like it was a piece of plywood with 4" piece of foam most uncomfortable bed i have ever slept on. Towels were discolored and mismatched. The sinks weren't installed properly. I would not recommend this motel.

Not sure what to expect Where to start. The lobby is very nice, the staff is nice as well. The room on the other hand was a bit out dated and needed some touch up paint. The beds were very hard. The bathroom was suppose to have shampoo and body wash filled containers in the shower, they were empty. We went to Walmart to pick up some forgotten items, bought shampoo and body wash. On day three, our room should have been cleaned, my wife spoke to a cleaning person, who seemed to be in charge, she was told the room should be cleaned in a little while. The other cleaning person was two doors away, so one would think that the room would have been cleaned, wrong! There could have been a language barrier problem. The facility had a pool and hot tub. We walked in and the only thing I could smell was Chlorine. The room had eight lights along the two walls, only five worked. It looked like they remodeled around the windows but forgot to repaint the area. There was no clock in the pool area either. The pool towels ran out, my wife went to the front desk to ask for more, the nice gentleman said he would bring some. The nice gentleman did bring six bath towels, not pool towels, which means they probably did not have any clean pool towels. I really did try to like this place, it mainly had construction workers . The free continental breakfast was interesting, one person worked it and it was mostly taken care of. The bread was super dry, your toast came out like a brick. The scrabbled eggs that come in the bag ok.

Nice but a bit disappointing Breakfast was a bit of a disappointment. The lounge wasnt open either night as apparently their staff fails to show up. It was one of the reasons we chose to stay..for onsite dinner and drinks.

Did not get the room i booked. I booked a suite with a king bed and a twin bed. Listing said the room sleeps 3. Upon check in and arriving in the room. The room only had 1 king bed and no other, this room sleeps 2. Asked front desk for another room they said they are booked. Yet their website states 3 different rooms available. This room is not a suite but a king efficiency room, this room did not even have a chair in it other than a computer chair. Only about half the lights in the room worked. The light above the entry door did not work. The lamp on the desk did not work. The light above the stovetop did not work because the switch was removed and no cover placte over top and had exposed wiring. when i asked for extra blankes i was refered to laudry as if the front desk could not be disturbed by such meanial tasks. The room was mostly clean except the hair dryer was covered in 3 years of hairspray and the furniture looked to be thrown about the room and not placed in any peticular order