Sands Grand Hotel

Convenient location near Bikini Beach and harbor. Exceptional care and cleanliness. Spacious rooms with comfortable beds and good bathrooms. High standard of cleanliness appreciated by demanding travelers.

During my recent stay at a beautiful resort, I was initially impressed by the stunning environment, friendly staff, and delicious meals they served. However, my experience quickly soured due to the actions of the housekeeping staff. They frequently knocked on my door, waking me up and insisting I leave so they could "clean," which mainly involved making the beds and taking out the trash. Despite my repeated requests for them to keep the door closed while cleaning to prevent mosquitoes from entering, they consistently left it wide open. One day, I returned to my room to find the door ajar, and I realized that my cash had gone missing. I had taken precautions to hide it deep in my luggage after noticing a worker observing where I kept it, but it was clear that someone had taken it while I was away. The aftermath of this situation was incredibly frustrating. Instead of a thorough cleaning, I returned to find only a made bed, empty trash, and an empty wallet, alongside a many mosquitoes that had invaded my space due to them. My friend and I suffered through a night filled with mosquito bites, even with bug spray applied, which left us feeling sick and going to the local hospital to find treatments. Additionally, the discomfort of the beds was unbearable; two out of the three beds had only spring mattresses, causing immense back pain. When I requested a memory foam mattress, I was told that the rooms were full and nothing could be done, which was baffling considering that only one of the three beds had a memory foam option. The staff communicated fluently in English when they wanted us to leave, yet when I confronted them about my missing cash, they suddenly struggled to understand. Ultimately, the combination of discomfort, theft, and poor communication turned what should have been a relaxing getaway into a distressing experience.

We didn't like much the hotel as all. Clearly is not a 4 stars hotel. The reception was empty most of time when we needed. The bed was a bit tough as well. But Irufaan is a nice and honest person. He is also more prepared to deal with tourist then some colleagues. Some of then were a bit inpatient of not prepared to solve simple issues. The cleaning guy is a good person too. I want to do an honor mention to Thuwan. THIS employee deserves to be recognized and evolve in his career. He has sympathy, is smart, has good energy and made us feel really welcome there. He is 5 stars!