The O Spa + Resort, Adults Only

Not the place it once was The O spa has unfortunately gone downhill. The mattresses are pretty bad and the rooms are pretty beat up overall. We stayed in two rooms. One had no toilet paper holder and neither bathroom has shelving to place toiletries. Shower head fell off while showering. The big pool was visibly dirty when we arrived. The communal kitchen was never cleaned for the 6 days I was there. Dishwasher doesn’t work either. The worst part was there are not staff working to help guests and the owner doesn’t respond to text messages. Rick should either invest and get the place cleaned up or sell to someone who cares about the rooms and servicing guests.

A little slice of heaven in the desert Awesome place to stay. Super relaxed environment with friendly guests. The pills are fantastic. Our particular room was one of few that appears to still need a little updating but was acceptable. The wifi connection/speed was iffy inside of our room but was fine in the courtyard/pool area.

Loved it! So relaxing! The staff was friendly and accommodating. We can’t wait to go back!

Little place for relaxing Had the place pretty much to ourselves. So lovely. So many pool, hot spring and soaking tub options. Have been here before and will be back. Love it.

Our (attempted) stay at The O Spa and Resort was a complete disaster. The day before our stay, we called to request an early check-in. Rick informed us that while we couldn’t check in before 4:00 PM, we could arrive at noon and hang around the pool until our room was ready. However, when we arrived at 11:45 AM and called Rick, his response was that we were “really freaking early.” He provided the door code, and we entered the resort. While the grounds were relatively nice, there was no shaded area over the pool except for two umbrellas, both occupied by other guests. There were other shaded areas, but they were unmarked, leaving us unsure if they were rental cabanas or available for everyone’s use. With no staff on the grounds to ask and not wanting to bother Rick, who was already irritated, we decided to Uber to another resort for the day. We returned at 4 PM, still without any check-in information. After calling the number on the door, we were texted a room code but not the room number. When we finally got the room number and entered, we were horrified to find two other guests asleep on the bed. Intruding on another guest’s privacy is not our idea of a “friendly encounter,” and had they been awake, we would have been extremely apologetic. With no staff on site, we called the hotel again. The manager arrived about 10 minutes later, but instead of addressing us, we overheard him rudely trying to kick some other guests out of their room. It became clear that he was doing this to accommodate us. Deeply disturbed by what had already transpired, we confronted him, asking how many guests would have to suffer due to his lack of organization and poor people skills. His response made us feel as though we were being unappreciative of his efforts. We left and had to make emergency arrangements for the night on Labor Day weekend. Only after we left did he send an apologetic text message, claiming the people in the original room were a confused elderly woman who had been staying for a few additional days. This doesn’t add up—if he knew this to be the case, why would he give us the room code? Were we supposed to share the room with her? This guy isn’t even good at lying.

A Now Open Letter to Rick Rabuck, Owner of The O Spa since you did not have the decency to respond to my email: Hi Rick, I need to follow up about what happened last Sunday evening. It was a difficult situation that I can empathize with [some of the cleaning crew called out so rooms were not ready by 3pm check-in] but the way you handled it was the most disappointing part. I did appreciate the early call that day and the offer for the late check out. That part was handled well.  However, your communication once we arrived left much to be desired. I saw other guests arriving confused and also not knowing what was going on. You were not providing any updates to anyone or coming out of your home to speak with guests. That's all you really had to do was show some hospitality and be available. I called you and you could not provide any updates and did not call me back. We waited around as best we could. We could not go in the pools because we were not offered any towels. It was windy and cold so we tried to start one of the fire rings and a heat lamp but they did not work. We then sat in the lounge but it was dark in there and we could not get most of the lights to work. There was also no toilet paper in the lounge restroom. We were as patient as we could be and even though you did not make yourself available to assist anyone, you were still quite upset about us wanting to at least put some stuff in the room and maybe sit in the living room. You offered us the option for a refund which we eventually took after 630pm having still not received any updates or a timeline of how much longer it would take. As we left we noticed the main door handle was hanging off and the door was ajar. Not safe or secure! It was only after I told you we were leaving and you were going to lose the booking that you suddenly called and had an update for me. It was too late by then. You need to put your customers first, not their money. Again, what I want to emphasize is that a little more effort, accessibility, and communication on your part would have made this situation so much better. To top it off, you did not respond to this now ***** email or issue me a refund so I had to file a dispute with my credit card company. Real classy Rick. Do everyone a favor and get out of the hospitality business. Sincerely,  Brett