The Ladybower Inn

Food quality: Consistently praised for exceptional dishes , with a diverse menu including British tapas and Sunday roasts.

Called in after walking round res it was a little busy but not totally full got seated straight away. The young girl waitressing seemed run off her feet and unsure about a few things we ordered drinks and food, took about half an hour for drinks to come with no apology. We then asked where our food was and was asked what it was we had ordered? She didn’t come back with an apology or to tell us how long it would be, we ordered 2 sandwiches. It took over an hour in the end for the food to come! We then asked for the bill and they had the audacity to add a service charge on the bill! We asked if they could knock the price off the drinks off as we had been there an hour and 45 mins at this point to have 1 drink and a sandwich, the manager came up and said he was unable to knock them off but would offer us a free drink? When questioned well if are going to give us a free drink why can’t you just not charge us for the ones we had (we didn’t want another drink after being there all that time already) he said the till wouldn’t allow him to and it was against Company policy! What a load of tosh. He also told us it was their first day opening and they were understaffed. They should have made us aware at the beginning if things were running slowly when we were sweated in the first place and be more apologetic that they have created a poor customer service, won’t be returning!

While the food was good and the service was ok, we parked in the car park opposite which is clearly labelled as the Ladybower Inn carpark, we saw no signs instructing is to enter our registration number and the staff failed to tell us of the need to do so, there were no signs in the bar area saying about the parking and so we didn't enter our cats registration numbers, both of the cars parked in the clearly labelled Ladybower Inn carpark have been fined £30, so if you decide to go to this at best average pub make sure you enter your registration number!!!