Hampton Inn & Suites Hershey

Great spot and right by Hershey Park. Great breakfast set up in the morning, kids loved it! Only about 5 minute drive to the park and downtown shops.

We’ve stayed here about 5 times over the last couple of years for visits to Hershey Park. This will be our last time. Place is getting run down. They need to rip out the filthy carpets in the rooms and replace the grungy chair and sofa in the rooms. Bathroom had mold. Definitely wore my shoes in the room. The kitchenette had dirty plates and bowls. Breakfast was lacking. Had to wait for them to replenish food. The Hershey Pantry right next door is worth paying for over the Hampton Inn free breakfast. Did need extra towels and sheets for the pull out and the 2 young men at the front desk couldn’t have been any more friendly and accommodating. They get 5 stars for service but the hotel itself gets 1 (for location). We’re Hilton members but we won’t stay here again. The Spark a couple miles away was much cleaner.

Getting ready for bed and see a bug on the pillow . They switch our rooms. Now in the new room I goes to take a shower and it's a dirty washcloth hanging from the curtain rods. The front desk lady have the nerve to tell me to place it outside the door lol what a joke.

Check in was smooth and easy. The lobby appeared bright and cheerful. Parking was fine. Our room was located on the first floor and immediately upon entering, smelled musty and was dark. I turned on every lamp and it was still very dimly lit. I always check the beds so I used my phone with flashlight to check them, which were fair/OK. The pullout couch/mattress was filthy. Do not even dare sit on it. There were groups of teenagers right outside my ground floor window facing the courtyard. The bathtub had mold or mildew along the grout. The carpet seemed dirty. I requested a new room. The second room was much better. Did not have the musty smell or people outside my window. The towels were old and dingy, but at this point, we were just happy to not be in that first room. The air conditioning was very good. The hotel was rowdy at night so we slept with our sound machine way up. The cleaning people were very loud in the morning knocking on doors at 8am. Breakfast was very crowded so we opted to eat at the Hershey pantry. I would not recommend this hotel. I can’t believe this is a Hilton brand. The front desk lady was very polite and helpful. I believe her name was either Ileana or irena.

I don’t usually leave reviews, but I had to after the incredible service I received from Brandon at the Hampton Inn & Suites in Hershey. My family had a trip planned for my son’s baseball tournament, but he got very sick the day we were supposed to leave. I booked through a third-party site and was told by both Hilton’s general line and the booking platform that there was no way to cancel or get a refund. Then I called the hotel directly and spoke with Brandon. He was sincere, understanding, and went above and beyond to help. Despite being told multiple times there was no option, Brandon somehow found a way to make it right—and got me a full refund. Even if he hadn’t been successful, I would’ve still written this review. His attitude alone made a tough day a little easier. And when I thanked him and asked how I could leave a good review, he simply said, “Just come visit us when your son’s feeling better.” This kind of service is rare, and Brandon deserves to be recognized. I’ll definitely be staying at this hotel the next time we’re in Hershey.

Nice hotel in a good location. The room was clean and conveniently located. The staff were professional, polite, and helpful. A special shout out to Brandon on the front desk - he was excellent. The rates were good and we will be returning on future trips to Hershey.