J.LALLI VALLEY

酒店很大，第一次坐電瓶車這麼久才到房間。房間挺大的，陽台視野很開闊，比較適合度假在酒店裡隨便走走都能逛好久。

管家Niko服務熱情。酒店環境設施很好。

This time, I booked two rooms with my husband and the elderly. I also came here for our anniversary. I was looking forward to it, but I was extremely disappointed. 1. The room is like a fast hotel. It is not 58 square meters as written. The living room of the king-size bed room does not have the big bathtub shown in the picture. The king-size bed room is in the corner, which is dark and cramped. There is a patch of trees outside the balcony, and the balcony door is difficult to open. The curtains leak light, and I was woken up by the light in the morning, and the button was very bright at night. The floor is dirty, and the child's socks are black after running around barefoot. The hotel said that there are only two rooms with a big bathtub in the living room of this room type, so why bother to take it out and cheat. 2. The room quality is not good, the air conditioner cannot cool, and the room is hot and can only use a fan. The sound insulation is poor. I can hear the running and screaming coming from somewhere, as well as the reversing sound of vehicles outside the door, and the fresh air or the fan rumbles. 3. The housekeeper is useless. I confirmed that the Ctrip page has a housekeeper, and I made two calls in advance before adding WeChat. The housekeeper had no sense of proactive service, no parking and check-in instructions, no hotel and activity introductions, and had to ask for everything by himself. The answers were extremely perfunctory, and I was completely in the dark. When I asked what activities were available, he threw me an activity list to look at. I had clearly added WeChat in advance, but I was not informed that the activities needed to be booked in advance. The experience was extremely poor. I specifically told him in advance that I was bringing my children, and when I asked him what he could provide, he said no. When I asked about the thermos, he said no. When I asked about the bathtub and fence, they finally had them. When we got to the room, children's slippers, toiletries, etc. were still not prepared. We reported that the room was not good, and it was not until 5 hours later that we were told that there was no room. If there was, it was very old and not suitable for the elderly. The room was damp and stuffy. 4. The hotel itself lacks service, there is no concierge, no instructions for the parking lot, and you have to carry your own luggage. There is still no introduction to the hotel, no one to introduce the room, and no night bed. There was no seat for breakfast, and no seated sign on the table. The room card for another room was not received until before 4 pm, and there was no apology. All the problems were raised, but there was no apology or remedy, which was totally inconsistent with a hotel of this price. 5. It is worth thanking that there was a room lady who saw that we had children and brought slippers and children's toothbrush sets for us. She was warm and thoughtful. It was the only warmth in this bad trip. In short, the experience of this hotel was extremely poor, the housekeeper was useless, and the highlight was that the scenery was very good and there was a large lawn. But it was not worth it at this price.