Guest User
July 1, 2024
Hate doing this but gotta put the facts, Was Sold a room by a rep Julio that said: Because you are a member and I put note for you early check in is not a problem because we are not that busy… *deal breaker to book this for me, because location was great. Walking in first thing we see 2 dead cockroaches in the bathroom, Toilet not flushing… gave them reports and asked to just fix the toilet because we going out to catch the day. Toilet stayed broken for the 3 days period, no one changed towers not even once, I went to get them every day. …Aaand the best coming back home, saw a charge of early check in fee after front desk apologized for the inconveniences and said we will give you points for next time to have a free night stay… no points, no email from anyone, just extra charge that was never should happen