Thompson Denver by Hyatt

I have been travelling for business and staying in luxury hotels for 20 years and this was easily the worst experience I've had. I arrived after 9pm only to be told by the assistant general manager that they "ran out of rooms" even though I had a reservation. I understand the practice of overselling hotel rooms (though I find it to be abhorrent and I've rarely experienced it in 20 years), but when I asked why they didn't contact me ahead of my late night arrival, they tried to blame *******. The assistant hotel manager's conduct was pretty pathetic. They didn't even personally compensate me for the significant inconvenience. They moved me to a much lowered grade hotel (Hyatt Regency) and thought they promised a king room on a renovated floor, I didn't get either. In the end, the Hyatt Regency took care of me and showed much better service than the service. I highly warn anyone booking this hotel. you may get bumped and end up in a worse hotel. don't do it!!

Hotel was clean and the staff was friendly. Great location to restaurants and downtown shopping. Ball Arena was within walking distance and I would stay here if I was going to a Rockies game too. The bed was very good. Vibe was totally chill too.

The hotel was excellent. The rooms were great and the shower was amazing! Great experience over all. I also highly recommend an espresso martini - BEST one I have ever had!

The decor throughout the hotel is gorgeous. Our room was small but very well designed and comfortable. Within walking distance of many great restaurants. The food in the hotel is exceptional as well.

**All Style, No Substance – A Major Letdown** This hotel is a classic case of *looks can be deceiving*. Sure, it’s sleek, modern, and located in a charming, walkable area—but that’s where the positives end. From the moment we arrived, it was clear that service was an afterthought. Staff interaction was minimal, and the amenities we were promised (and paid for through a resort fee) were nowhere to be found. The internet crawled along at a dismal 9 Mbps, and those enticing perks shown on the website—like complimentary drinks from Milk Tea People—have apparently been discontinued without notice. We were also supposed to receive a welcome drink. Never happened. I don’t mind paying a resort fee when it comes with actual value, but here? We got nothing for it. This place tries hard to present itself as a luxury 4- or 5-star property, but once you get past the trendy decor, it’s really just a dressed-up 2- or 3-star experience. Save yourself the frustration and book elsewhere.