The Art Hotel Denver, Curio Collection by Hilton

Checked in 3/6, room 911 and it was extremely warm in there. It was snowing so we through they just had the heater on for all the rooms. Turned the AC on and had been out for the majority of the day. Came back to the room around 10pm and it was extremely hot, blowing hot air. I believe the room was around 78°. That night I woke up about 4 times drenched in sweat. 3/7 I called the front desk and told them about the AC blowing hot air and they said they’d send someone up. Went out for the day and returned around 2pm and the room was extremely hot. I went downstairs to inform the front desk the room was still hot and the maintenance man overhead and informed me & the front desk person that the whole 9th floor AC was broken including the restaurant. The front desk person had no idea of the AC issue and the maintenance man advised 30-40 for repairs. I returned back to my room and maybe 3 hours later the maintenance man came to my room and informed us that there would be no repairs made because it was night time and stated we should switch rooms. He said he would take of that for us and gave us a chocolate for the inconvenience. We had to pack everything (3 night stay) and switch 8pm. We got placed into a suite and while it was nice it was hot, the tub water wouldn’t get warm, the shower handle was broke and the hand held shower wouldn’t turn on. 3/8 we spent most of the day in the hotel room as I was feeling sick, possibly from the hot room and the fact I’ve never been in such altitude. We spent the whole day with the door opened and around 5pm I called the front desk to inform them about the hot room. They said they would send someone up. I left to dinner around 6:30, returned by 8pm and the room was at 76°. I reached out via the chat and front desk said that the whole buildings AC was broken and they’re making repairs. They apologized for lack of communication and said repairs are underway. I asked for updates due to me, the customer having to reach out continuously. Front desk offered a fan which we happily took because it was SO hot. Slept with the balcony door open for airflow & once again a sleepless night. Between the heat, and cars racing outside we slept maybe 4 hours. 3/9 I asked for a late check out due to the lack of sleep and they did allow a 2pm check out. The room was still extremely hot and now we have a suite where we had to move the fan from the bedroom, to the bathroom. We had to keep the AC off as it was only blowing hot air. At check out when asked about our stay I did say it was horrible and I was offered credit. The staff were extremely friendly but the lack of communication was unreasonable. I’m sure I wasn’t the only person complaining about the hot room so why not take initiative? They had fans to offer, rooms with balconies so why not accommodate before having to reach out multiple times? I believe they handled the situation at hand poorly and it was a really big damper on my stay. I would not be coming back to this hotel

Literally the best parking experience ever!

I recently stayed at The ART Hotel Denver, Curio Collection by Hilton through Amex Fine Hotels & Resorts and initially experienced a few issues at check-in and with missed benefits. However, Manager Ernesto Tovar personally stepped in and completely turned the situation around. His professionalism, communication, and willingness to take ownership were outstanding. He resolved everything promptly, offered a fair resolution, and went above and beyond to ensure I left satisfied. I also want to recognize Jillian, the bartender, who delivered genuinely warm and attentive service. She was personable, professional, and made my time at the bar feel welcoming and memorable — an excellent reflection of Hilton hospitality. Both Ernesto and Jillian demonstrated the kind of care and integrity that make a huge difference in the guest experience. Because of them, I’ll absolutely return to this property and recommend it to others.

Great valet service and assistance at the arrival. Thanks to yousif kollaf Thank you as he made the trip so much more pleasant

A beautiful and clean hotel. The view of the art museum and mountains from my window was very nice. Terrific large shower and shower head. Very comfortable bed. Expensive valet parking but the fastest car retrieval I've experienced from any hotel anywhere. The dining room is beautiful but I wish they upped the quality of food a notch for dinner. For breakfast, there were only about 6 tables for a couple servers to take care of. Unfortunately, my server saw me being seated and rather than offering water and coffee, slowly, but meticulously, cleared and cleaned another table. After that, rather than come over, he slowly and meticulously cleaned a second table. Unfortunately for me again, a woman arrived and he attended her, than finally got to me. Wish he were more customer focused and trained for his job. The breakfast itself was good.

Joey the parking attendant was incredibly professional, helpful and made the experience great. The hotel is a great location and having a welcoming person when you first arrive is very smart!

I was coming to take a pic of my car and Yousif was very nice and welcoming told us we had a couple of minuets but gave us more time then we needed. Very nice valet attend haven’t seen one in a while! Super cool lights seems like a nice overall hotel definitely planning to stay here next time I’m looking for a night to stay!

Very clean room and the staff was friendly and helpful. Especially Drew at the front desk. He was amazing. Drew was very helpful and when we checked out he remembered things we talked about at check in.

This hotel in the museum district does not have the personality of other curio collection hotels even in Denver. The location is great in terms of restaurants but it’s really just Hampton inn with modern pop art scattered about. Service was fine but nothing special. The hotel restaurant is solid but also lacking in personality.