Hotel Teatro

Ten years between visits here and they haven’t lost a step. Great location, comfy bed and fine staff. We love to walk and the shuttle service was great and helped us visit parts of town we would otherwise have skipped. We look forward to coming back.

Stayed at this hotel with my sales team and it was such a pleasant surprise! Morgan in the bar was phenomenal! Great drinks, great conversation, on top of her bartending game! Our corporate business room was staffed with the most pleasant people on the first day! Did not have to ask for anything! Ethan took amazing care of us! Such a big win!!!

I had the most deceitful and predatory experience with Hotel Teatro. I originally booked Hotel Teatro on Airbnb. On the app, a huge half-screen message pops up announcing All Fees Are Included. Anyone with the app can verify this. I have ben a platform user for more than a decade, and had no reason to believe this time was any different. When I arrived to check into the hotel, the front desk casually mentioned the $30 a night amenity fee would be charged to my card. I was confused and asked for clarification, then assumed they must think I booked direct and that I would figure it out on the app when I got to my room. Once I had a moment to look around and read the other reviews, I realized that yes, there WAS a $30 per night amenity charge that is in addition to the fees paid directly on the Airbnb app. To their credit, they put this in the listing, but what they don't specify is that this cost is not included in all the fees on the app but IN ADDITION. I brought it up to them and also referenced the giant half screen pop up declaring all fees are included. Neither Airbnb or Hotel Teatro could explain why "All fees included" doesn't actually mean all fees are included. Eventually, they offered me a 50% credit for my fee, and I said I would defer to Airbnb. It's important to note I was not disrespectful or rude in any way. I did not cuss, yell, or verbally abuse the staff. I stand firm that this was wrong but did not go Karen or worse, Mandy, on them. A week later when I was home, I noticed a $600 credit on my card. That was generous of them! I wasn't sure what they had decided and $600 was about half the cost of my stay, so I assumed that's the 50% credit they promised in our exchanges although I assumed it was just for the amenity fee. I even wrote as much to them directly and updated my review on Airbnb, raising their rating. Imagine my surprise when, as soon as the review period was over, the $600 credit was reversed. That's right... they gave me a credit, waited until the period for me to alter my review was over, and then reversed it. Before, I could excuse their lack of transparency over them not understanding a common guest doesn't know the nuances of the phrase, "All fees are included.". After their deliberate deceit, it's pretty apparent that to be deceitful is EXACTLY what they intended to do, and it was no accident. The whole situation is so wild that if I hadn't lived it personally, I wouldn't have believed it. How predatory.

The Teatro is truly one of a kind. The lobby is beautifully decorated with a coffee shop and seating area that looks like a library with a fire place to sit relax and work. When I pulled up I was greeted by probably the most helpful valet I have ever experienced named Jeff. Jeff has been at the property for years and provided such wonderful service and was able to answer any questions I had about the hotel and the city. After check in I entered my room to find the layout to be comfortable and thoughtful. I was able to store my luggage away in the closet and forget that I was living out of my suitcase. The bathroom had a spacious walk in shower with a separate deep soaking tub. Not a lot of hotels offering a bathroom like that. The location was right next to the performing arts center which makes it convenient for a nightly getaway when attending a show. If I was local I’d be valeting my car with Jeff and grabbing dinner at the nickel before going to a show. Super convenient. Highly recommended this hotel!!!!

Teatro used to be my favorite hotel in Denver. I will never stay here again. The bathroom in my room is dark, tiny, cramped, and has no fan or amenities. Apparently if you want the room pictured when you book on the website you must specifically request you want the specific amenities pictured. Of course I can't even downgrade to a cheaper room with even better amenities because the place is booked. The fees have gone up, hospitality has gone down, and the A/C sucks. Avoid if at all possible.

We have been coming here for multiple years and every year Morgan is INCREDIBLE!!!! Her warmth & kindness always make us feel right ay home!! She is a GIFT!!!