Executive Residency Denver-Central Park Hotel

Friendly staff, the room was clean and comfortable. Many exits to come and go as needed. The room was very roomy and had a comfortable bed. Overall a very nice place to stay. Easy access to many things around town.

Check in the clerk said nothing to us, but it still took 5 min to check in. My husband asked if there was something wrong and she said no, but it still took a while. The room was about 2 football fields length to walk to. I'm a Diamond member but no acknowledgement. Expected a high floor room, but did not get it. We stayed here 5 days and couldn't get the room cleaned. Put the sign out for 2 days and then finally went to the front desk to request service and was told they weren't "refreshing rooms" due to limited staff but someone would bring towels. But no, we had to go the the front desk twice to request towels. We had asked for extra towels to start and never received them. We dumped our own garbages each day ourselves in the hall garbages. No gluten-free or dairy-free breakfast options. We ended up going to the nearby Target to pick up items. The ice machine was supposed to be on the 3rd floor according to the information in the room but there was one on our floor. It was out of order, but no sign. Went to front desk and told to go to 4th floor. The elevator at the end of our hall was out of service--there was a sign tho. The pool was nice, but was quite cold. We got the final 2 towels. Door was hard to open. The TV was glitchy at times, especially on the local/lower channels. The A/C worked but was LOUD. Bathroom had no fan. Door handle was broken--see picture. I will say that the wi-fi worked well. And the the citrus water in the lobby was nice. Location near shopping and restaurants was good, but hotel was not easy to get into. Parking was free and plentiful, but cars drove too fast thru lot.

The accommodations where high quality and reasonably priced, close to Denver airport and 10 minutes from Rocky Mountain Arsenal Wildlife Refuge. Rooms were clean, spacious, odor-free and beds were very comfortable. The staff were friendly and helpful in restaurant recommendations.

I've been to many Best Westerns and hotels in general, but none have been quite like this. The staff were amazing, but the room itself felt more like a cheap motel with the issues it had; the bathroom handle wasn't seated properly to the door at all, the shower head was broken, there was paint peeling off of the walls and bathroom door, the room itself felt very empty and as if it were missing furniture, and the bed is one of the worst I've ever slept on. I woke up so many times throughout the night from pain from the mattress that I lost count, as did my husband.

Would not recommend this Best Western. Our car was broken. We were not given the correct information on how to report the crime. The front desk told us they would file a report and the police would contact us. I spoke with the Manager and he told us it wasn’t their responsibility to report. Room service took the old soap and shampoo but didn’t leave any new soap or shampoo when they cleaned the room. No place to put our luggage except for the kitchen not counter in the room. No luggage stand. Very disappointing.

I stayed here twice at both the start and end of my holiday. The rooms I stayed in were very comfortable, the staff were very friendly and helpful. Breakfast had a good selection. I would highly recommend.