Comfort Suites Denver International Airport

Location & Accessibility: Frequently praised for being conveniently located near Denver Airport, with shuttle services to/from the airport.(based on 1 review)

I had a very pleasant stay at the Comfort Suites Denver International Airport. The front desk staff was friendly and professional. The room was clean, comfortable, and quiet. Wi-Fi worked great, and breakfast was well-stocked and quite good. The shuttle to and from the airport was reliable. In short, this was a nice stay and good value. I did not use the pool or fitness center. The hotel is kind of in the middle of the two sets of restaurants on Tower Road, so a bit of a walk. But there are a couple of places right in front of the hotel--a Mexican restaurant and a fried chicken place in a convenience store. The chicken was surprisingly quite good. There is a kind of newish residential neighborhood behind the hotel where it was safe to walk and run. In short, the Comfort Suites Denver International Airport is a good choice for a stay in the airport area.

Rooms are nice. However, the customer service falls short. I had an incident at about 2:00 am. A stranger tapping at my door. I called the front desk to report...No one answered the phone...I did not hang up the phone, I just let the phone ring. I got fully dressed, and peeked out the peephole, slowly opening the door looking both ways down the hall to be sure for safety. Then, I took the elevator to go downstairs to speak with the front desk clerk. The phone at the front desk was still ringing from the phone call I made from my room. But, no one was at the front desk... Not a peep of a soul. I felt nervous....then I went back to my room, with the phone still ringing at the front desk. A few minutes later, the clerk at the front desk answered the phone, he said, " I had to drive a guest to the airport, due to a driver not showing up to work." I told him about the incident...Then at around 8:30 am, with a new shift, I reported the incident to management, and requested them to review their servillence cameras. Shortly there after, my pre-paid, non-refundable reservation by a third party was suddenly cancelled; by someone at this hotel. I believe the cancellation was done intentionally. Because, I reported and requested management to look at the servillence cameras at the hotel. To top off everything, the front desk clerk would not allow me to keep my luggage in the backroom, while I looked for another hotel to stay at the last minute. The clerk give me 45 minutes to come back and my luggage. I clearly believe, there is something on the servillence cameras that is now hidden. No one will never know what is this hotel hiding on the servillence cameras. Feeling SAFE, is the most important part of any hotel stay.