Sheraton Denver Downtown Hotel

Great location - clean - breakfast is around 30 dollars

This is hands down the worst Sheraton I’ve ever stayed at—honestly, probably the worst hotel in the entire U.S. The A/C in my room was completely broken—it didn’t cool the room at all—and the constant loud noise made it impossible to sleep. I asked to change rooms or at least get a partial refund. Instead, I was met with a rude, arrogant manager—a middle-aged man with glasses who looked around 40—who literally said, “This is just how it is. We’re not giving you another room and we’re not refunding anything.” Are you serious? This is a Sheraton? The attitude was disgusting, the service was nonexistent, and the room was a sweaty, noisy nightmare. I’ve stayed at Sheratons all over the country and never had such a miserable experience. I will never come back here again, and I strongly recommend others to stay away from this place unless you want to be ignored, disrespected, and overcharged for a hot, sleepless night.

Stayed here as it was an approved hotel for an event at the Denver Convention Centre that my roomie and I were attending. Our twin room was a good size, very clean, well appointed and quiet. All the staff I had interactions with - reception, bellhops, cleaners, bar and restaurant staff and on-site electrician - were both personable and professional. Pool was lovely in the early morning, helping with jet lag as well as keeping cool later in the day. It's just a shame that the pool bar only opens on Friday and Saturday evenings. Food in the Commons and The Yard was great but there are plenty of other places within walking distance. Only downside to our stay is that the electricity tripped out a couple of times, taking out the power through the plug network (though room lighting was unaffected). As the in-room phone needs plug power, it meant one of us had to get dressed and go down to reception to report the problem, rather annoying when it was later at night. The team were responsive and the on-site sparks go things up and running within 15-20 minutes.

This hotel is the worst managed Sheraton property I have ever been to. The management is rude and inconsiderate, even to Bonvoy elite guests, and the property is filthy and poorly maintained. The front desk staff are inconsistently trained and provide inconsistent and incorrect advice. I do not recommend staying here.

Attended a conference held in the hotel. At the moment, there is so much construction surrounding the hotel, but once they finish, the area should be nice. PROS: Quick check in process, check in team was polite. Yardhouse and Top Golf Suites are attached to the hotel. Located in the middle of downtow, easy walk to other restaurants and stores. The Club Lounge (if you do this option) has a good breakfast and evening snacks selection and is kept clean. Room was clean. CONS: Probably just the second floor of the plaza hotel, but my view from my room was of a wall. Overall, I wouldn't mind staying here especially if you have a conference being hosted by this htoel. Other than surrounding construction and my view, everything else was fine.