Hawthorn Extended Stay by Wyndham Columbia / Ft. Jackson

Arrived at 12:30 am. Toilet not working was advised that they could bring me a plunger to use or wait till 9am. Woke up at 7 to eat breakfast (which is served 6-9). No breakfast at 8am). Proceeded to get a bowl so I could heat up a packet of oatmeal (which I brought from home) and had an employee yell at me and say "BREAKFAST OVER, YOU GET OUT"! HE ACTUALLY flipped the lights off and left me standing there in the DARK! So it is currently 9:55 am and I am sitting lobby with still have not had the original issue addressed. Outside pool and garden area have dirty laundry dry and trash on court. Steps inside leading up to lounge 1539 have stuck on food and 2 cigarette butts.

I like the property, I was there for three days and housekeeping didnt make the beds ,they only take out the garbage, and towels. Didnt replace the empty shampoo and,bodywash. When you come back out from your day, you want your room to look clean and inviting. That wasn't the case.

The main reason for booking this hotel was that their website shows a restaurant and bar. They even gave a voucher for a free appetizer at check in. Guess what...... no restaurant or bar. The room 101 was spacious but not very clean. The coffee maker had an old capsule left in it. The kitchen faucet needed tightening down. Will definitely not return

Shawn D was very helpful and quick .

Nice

The hotel is nice and well-maintained. The rooms have outside access, which I wasn't expecting. I guess I missed that detail. We booked the only remaining king room, which happened to be an accessible room. I would never book this room again because of issues with the bathroom design. First, the shower has no curtain or other barrier to control water spray. We tried hard to be mindful of this, but water goes ALL OVER. It even floods the floor. There are NO towel hooks or racks. You can't even lay a towel on the toilet lid, because it doesn't have one. We tried putting it on the sink, but it got wet from the shower. The bathroom is huge, and you could hang a towel on one of the handicap bars near the toilet, but you're going to have to walk a good distance while wet..and the wet floor is dangerous. And there's no counter in the bathroom. NONE. We had to sit our toiletry bag in the floor and move it before showering or it would get wet. Lots of design improvements needed in that bathroom. We'd stay here again, but never in an accessible room. Breakfast was very nice, and service was excellent. Not sure why we didn't have housekeeping service, but I've previously heard that ******* customers are opted out. I guess if you want service, you'd better request it at check-in.