Holiday Inn Express & Suites Denton North

Warning! Do not stay at this hotel! The management might be the worst management in the hotel business. The entire hotel room smells awful. It’s like an awful perfume, covering up the smell of animals throughout the hotel and in the hotel room. The flooring in the hotel room seem like It was about to collapse. The fixtures in the bathroom were broken. Half the outlets in the room did not work. It was so bad that I left after one night on a prepaid room. The area is very industrial and I did not feel safe there. Go to the other side of town where the hotels are much better.

I am a repeat customer and I have always had a good experience when staying here. Skye, at the front desk, is by far the most friendly, welcoming and helpful front desk representative that I have ever met. Rooms are clean and the breakfast is always good.

I had an extremely rough night sleeping on my first night of my stay due to noise disturbances, and in the morning requested a new room on a higher floor. Front desk staff wasn't yet on site for the day and I had to work all day. I later received a voicemail stating that my request could be accommodated and to call the front desk back. When I called the front desk back around lunch, the manager I had spoken to said that they've already assigned me a new room and asked when I would be able to come back to move my belongings to the new room. I told her I was working all day, and that I would be back in the evening to move my belongings myself. When she asked if I wanted them to move my things for me, I said absolutely not and that I will do that when I'm back. She said okay, and stated, "I don't know how that will work with housekeeping but I will call you back" which I didn't know what that meant. I never received a call. When I arrived back at the hotel that evening, I came to find out that hotel staff entered my room against my wishes and moved everything to the new room. My clothes were thrown into a trash bag, toiletries and groceries I had laying out were handled in an unknown manner, and my remaining items were found in a pile on the couch in the new room. When I brought up the concern with the on-duty manager, she called the owner Mr. Kumar Mayank and he promptly arrived. He apologized and offered me 10,000 IHG rewards points or $100 to treat myself to dinner. I did not accept his offer because 1) I wasn't sure that I would be booking any future stays with IHG after this incident, 2) I had not had proper time to think if this was an appropriate measure given that my privacy was violated, and 3) neither of those options would even replace one nights stay at an IHG hotel in the future given the price, had I decided to book another one. I later inquired with the front desk to request a written copy of their hotel policies and procedures, as I wanted to understand further if the actions taken by the hotel was in direct violation. The now on-site manager stated that the hotel does not operate under any written policies in absolutely any regard and operates 100% under "common sense" only. The only policy agreement between the hotel and the guest is presented at the time of check-in and refers only to room damages, pet fees, and things of that nature. I could understand if the hotel needed to book my old room as it was approaching the new years holiday. Not only was this not vocalized or communicated to me, but upon my arrival back at the hotel of the night of the incident, my keys to the original room were still valid meaning that the room had not been assigned a new guest. Additionally, I observed guests without reservations coming in while having my conversation with Mr. Kumar Mayank in the hotel lobby, despite him telling me falsely that the hotel was fully booked at that time. I confirmed there were still rooms available after our conversat

Avoid at all cost. Someone is taking credit card information and purchasing food cards online for the local eateries. A male attempted to access the room with a do not disturb sign on the door as housekeeping saw us leave for breakfast. Had the inside lock not been engaged, he would have gained entry to my teenage daughter. There is something very sketchy about this place. The front desk clerk threatened to call the Denton Police if I did not pay cash for my room the following morning even though they had already hit the credit card the night before. I myself called the police to report the fraud and the front clerk became very unprofessional telling patrons that my card was insufficient. The manager who was "on her way" for over 45 minutes never did show up. You've been warned. AVOID!!!!

There are terrible and are straight up scammers they need there business shut down they have very unethical tactics for the last room THEY WILL CHARGE YOU EXTRA FOR THE ROOM 750 DONT EVER GO HERE THEY WILL END UP FCKING YOU

Very clean and efficiently run. Room lacked touches such as pen and paper, laundry bag. Linens were very soft and comfortable. Breakfast was usual buffet fare. Would definitely stay again. Linens were very clean and soft. Pillows and bed comfortable. AC unit was a bit loud, but tolerable. .

Our stay with the Holiday Inn express in Denton was great. The room had a slight chemical smell but it was spotless. The bed was comfortable and the breakfast in the morning was good. The staff were helpful and friendly. I would recommend this hotel

The room was very comfortable. Slept well. We had no trouble getting a room, even though it was New Year's Eve. The staff was very accommodating and treated us well. I would stay here again. It was a little pricey