To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.0
Amenities3.4
Service3.6
Cleanliness3.4
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All reviews(628)
Positive reviews(514)
Reviews with photos/video(157)
Convenient location(88)
Close to airport(75)
Easy to get around(66)
Awesome stay(45)
Friendly owner(37)
Strange smell in room(29)
Great value for money(28)
Negative reviews(113)
Anonymous User
Superior Queen Room with No Window Non smoking
Stayed in Dec 2024
Couples
16 review
2.7/5
Posted on Dec 8, 2024
My stay was disappointing. The receptionist, a young Indian woman, was not welcoming at all. She simply handed me the room key without offering any helpful information or a friendly greeting. Her attitude was cold and dismissive, which is not acceptable for someone in a customer service role – she definitely needs to learn how to be a good receptionist.
The room cleanliness was poor – it looked like it hadn't been properly cleaned, with dust everywhere and the bathroom appeared unwashed. Additionally, there was no towel provided in the room, and the pillow had noticeable stains.
On a positive note, the location is quite convenient, with plenty of nearby eateries, a Watsons, and convenience stores in the area, making it easy to get what you need.
Overall, I expected much better service and hygiene standards.
Response from Property: Thank you for your feedback. We are sorry to hear that your stay was disappointing. We apologize for the lack of warmth from our receptionist and the cleanliness issues in your room. This is not the standard we strive for, and we will take immediate action to address these concerns.We appreciate your positive comments about our location, and we will work to improve both service and hygiene moving forward. We hope to have the chance to welcome you again.
Eng 11
Superior Queen Room with No Window Non smoking
Stayed in Nov 2024
Business travelers
39 review
4.0/5
Very Good
Posted on Nov 29, 2024
Location is good , near airport , room is comfortable ourside many food, hotel is clean , traffic is convenient night time you can walk around night time market.
Response from Property: Thank you for your wonderful review! We’re thrilled to hear you enjoyed our convenient location, comfortable rooms, and the nearby food options and night markets. We’re also glad you found our hotel clean and easy to access. We appreciate your feedback and hope to welcome you back soon for an even better experience!
Guest User
Deluxe Twin Room Non smoking
Stayed in Dec 2024
Family
1 review
3.5/5
Posted on Dec 9, 2024
Just nice to transit before flight schedule😇Affordable for everyone📌
Response from Property: Thank you for your review! We’re glad to hear that our hotel served your needs for a transit stay and that you found it affordable. We hope to welcome you again next time you’re in the area.
turnluck888
Superior Queen Room Non smoking
Stayed in Nov 2024
Business travelers
45 review
5.0/5
Outstanding
Posted on Nov 15, 2024
good clean service good near anything can go where very easy downside have restaurant
Fidiatun Ismail
Deluxe Queen Room Non smoking
Stayed in Dec 2024
Family
34 review
5.0/5
Outstanding
Posted on Dec 2, 2024
Very close to airport.
Many restaurant nearby.
Will come back again.
Response from Property: Thank you so much for your wonderful rating! We’re thrilled to hear you enjoyed our convenient location and the nearby dining options. We truly appreciate your feedback and hope to welcome you back soon!
Nilo
Superior Queen Room with No Window Non smoking
Stayed in Sep 2024
Solo travelers
18 review
2.0/5
Posted on Oct 7, 2024
The insulation is pretty bad with doors banging when closing. It was a transit flight and i even couldn’t sleep. Waste of booking. Also still far from airport, i paid 30 RM. i think the price is not worth it to travel and stay for a transit. Also asked for a wake up call but didnt happen at all
Guest User
Superior Queen Room with No Window Non smoking
Stayed in Aug 2024
Travel with friends
3 review
4.7/5
Amazing
Posted on Sep 3, 2024
Location 👍👍easy to find food coz there many variaty food to find.. Location near airports around 10-15mnit
ChongChristine
Superior Queen Room with No Window Non smoking
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 29, 2024
Nice room and so convenient. The location is strategic where it is near to a lot of convenient stores and restaurants.
Jerrree
Superior Twin Room with No Window Non smoking
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 16, 2024
i enjoyed my stay in here. the bed is comfy,The aircond is great. the staff is good. i recommend to stay here. the location is also good, restaurant and convenient store also close to the hotel.
Anonymous User
Superior Queen Room with No Window Non smoking
Stayed in Aug 2024
Travel with friends
11 review
4.2/5
Very Good
Posted on Sep 7, 2024
Near airport, i arrived late at night and had to
Check out early in the morning to catch flight
Guest User
Superior Queen Room Non smoking
Stayed in Sep 2024
Couples
52 review
3.0/5
Posted on Sep 22, 2024
The only advantage is it’s cheap and near airport..ok for 1 night
Hema_66
Superior Queen Room Non smoking
Stayed in Oct 2024
Business travelers
6 review
2.7/5
Posted on Nov 14, 2024
Room was quite dusty not worthy for the price
Guest User
Superior Queen Room with No Window Non smoking
Stayed in Jul 2024
Couples
1 review
2.7/5
Posted on Jul 27, 2024
Im not sure to say its good or bad..but for sure the safety is not there.. cleanliness is fair but the safety is not there..for the first time they gave me the room that already open and cannot be lock..so they change to other room, the other room the gave me is better than the room before but at night (early morning) around 12-1 am.. some one can open my door, very strange...luckily the door is with safety chain attached to the wall..so the person cannot enter ed my room..very dangerous.
6/8
StuNaomi
Superior Queen Room Non smoking
Stayed in Jul 2024
Couples
7 review
1.0/5
Posted on Jul 8, 2024
Genuinely the worst hotel we’ve ever stayed in, we have long term travelled for years, stayed at hostels, home stays, jungle floors etc and this place is without doubt the most disgusting place we’ve ever been.
Without doubt it’s never cleaned, every aspect of the hotel was filthy.
Staff were clueless how to deal with the issues, bedding had numerous unidentified stains (no way had the linen been washed after the previous stay) bed was full of small bugs (unsure if they were bedbugs but very very likely) avoid this place like the plague, we left after 2 hrs trying to resolve (tried several rooms) the issues, door wouldn’t lock so clearly not safe, toilet leaking etc.
We walked off to find another hotel, luckily we found EC Kip (Eman Cottage) just round the corner (it was cheaper, cleaner and great staff) location was awesome.
6/7
Kuan Ting
Superior Queen Room Non smoking
Stayed in Jun 2024
Business travelers
2 review
2.7/5
Posted on Jun 26, 2024
Room was dirty and the toilet full of stain,pillow seem like has been use for long time and yellowish photo from advertising is completely different with reality.