Best Western Deming Southwest Inn

I've stayed here a few times over the years when driving between San Diego and Austin. It's not usually my first choice, but when I'm just stopping for a night and I'm traveling alone I'm typically looking for what's more budget friendly. With that being said, I do still expect the room to be clean. The first time I stayed here was a few years ago and they put me in an occupied room, luckily the occupants weren't in the room when I used the key to enter. I also read the reviews and it seems like this happened to one of the other reviewers as well. On my most recent stay (9/18/24) I booked the room through Hotel Tonight which had said the hotel was 100% non-smoking. Turned out Hotel Tonight never verified that statement and there are actually 2 smoking rooms, unfortunately I was stuck in one of those because there weren't any other available rooms that night. I was tired and had already paid through the app and didn't want to lose my money by leaving, so I inhaled the stench and stayed the night. It wasn't the motel's fault so I couldn't get mad at them and Hotel Tonight has since updated the info. The issue that the motel is responsible for is the lack of cleanliness. I had roaches in my room that were coming up underneath the floorboards where you could see literal evidence of the ownership cutting corners when trying to update the rooms. I saw lots of small dead roaches and a few live ones crawling up between the gaps that were left through the corner cutting. I've attached photos. Due to this alone, I would not recommend staying at this Best Western unless the management takes their business a bit more seriously instead of doing the bare minimum. The ownership has done a disservices to the guests, the staff, and the brand, but trying to be cheap. My one positive comment is that the front desk managers have alway been really nice and friendly each time I've spent the night at this motel.

A great place to stay. Very clean and room was larger than some others. Easy with single floor which means you can drive up and park outside your room and no one walking overhead so it was quiet. Did not stay for breakfast but coffee was ready even though we were leaving early.

Staff friendly and helpful. A few issues with the TV remote not working low water pressure and our room was not cleaned at all from the night before. Internet and A/C worked fine, plenty of parking for anyone travelling towing boats or trailers.

We have stayed at this hotel before and is always very nice. Rooms are clean and the staff has always been accommodating. This was particularly nice stay as we were greeted by Treasure. She was an absolute joy. So friendly and helpful. Nice to see someone with great energy and pride in their work.

Stayed at this location based on the reviews. It is a very popular place with overnight guests who stay for area jobs, but also travelers. Our room was clean, something I was concerned about based on reviews I read previously. However, we soon discovered later that night that our shower did not work. The faucet spun around and failed to produce or spit out any water. The importance of having a shower either at night or in the morning is rather paramount to the entire stay in a hotel room. It rather dampened our experience. The bed slept well and it was quiet, so that was a bonus. Breakfast we opted out of, and based on our friend who was with us, it was a wise decision. The guys who stay at the hotel cleaned out many of the breakfast items for themselves leaving very little for the other guests who were staying. We did tell the front desk as we checked out the issues with the shower, which is unfortunate that no one else reported it before us. It is unlikely that we would stay at this hotel again in the future.

We choose this place because it had truck parking. I went to the front desk and no one would came up. I hit the bell twice. I even open the door a few times so the door can chime. Still no one. It wasn't until the lady just happen to walk by the front desk and saw me. The clerk was NOT FRIENDLY AT ALL. Not once did she even smile. I did not like the experience with her at all. We are rewards members and didnt received anything not even a bottle of water like we usually do when being a reward member. That clerk did not even THINK AT ALL. she gave us a room car from our truck AND put us between to a crew of working men that just ended up hanging out in front of our room and you can hear everything is going on. It took me forever to fall asleep and we had to get up at 2am the next day. Over all the lady at the front desk made this experience horrible. The room itself was nice. The bed was comfortable when I finally fell asleep. Clean room. Nice shower but water pressure was low.

We booked 2 rooms during a family road trip, and the rooms were next door to each other. My 80 year old uncle had called ahead to book these rooms, but they did not show the reservation when we arrived. Thankfully, they could accommodate us. The motel has been upgraded, and the room was aesthetically pleasing. The window shade produced a dark room despite a well-lit parking lot. We traveled with 2 dogs, and there was an area to walk the dogs in the parking lot that did not interfere with traffic. I felt safe staying at this establishment. A hot breakfast was provided with a large variety of items, including scrambled eggs, bacon, sausage, waffles as well as yogurt, boiled eggs, dry cereal, packaged oatmeal, breads, coffee, and juice. Unfortunately, the bed was not comfortable. The pillows were so soft, stacking them together still did not provide the support I sought. The shower handle was broken, coming off when I tried to turn on the water. The trash in the outside garbage cans surrounding the property, including the dog park, was overflowing. I am accustomed to a quiet environment at night, so listening to the train coming through town every 30 minutes constantly woke me up. The train sounded like a jet powering up its engines on a runway. The refrigerator was noisy, even when the door was closed on the cabinet where it was housed. I will not be staying here again.

I made a reservation here for 2 rooms for myself and my parents. On our way my mother fell at a rest area and we had to take her to the hospital. It was 3:25 pm and I knew I could at least cancel 1 of the rooms. So I tried and got the run around from person after person with Best Western Rewards. I asked for a manager and got the same treatment. They said because I couldn’t remember my street address number from an old address they couldn’t verify it was me (I was driving my mother to the hospital during all this). Then at 4:02 they told me I was too late. To top it all off the hotel person called me at 4:45 am to ask why I didn’t show? Who does that? I explained my mother fell and we had to take her to the hospital. He didn’t care either. I hope they were happy to keep my money and not honor their free cancellation policy. I will also be canceling my Best Western Rewards program because of how they treated me as well. Awful service!

Husband and I (and our two dogs) enjoyed our one night stay. Our room was spacious, clean, and modern with lots of amenities. Bed was wonderful although it is higher than many so may not be suitable for some people. Breakfast was good - eggs, meat, waffles, juices, cereal. It would have been nice if an attendant was there to keep things neat and tidy but overall we enjoyed it. If ever in Deming again we would definitely stay at this Best Western.