Grand Mesa Lodge

Beautiful cabin. It was clean and peaceful l. Will definitely return during the summer!!

Peaceful and laid-back

We have stayed at the Grand Mesa Lodge numerous times, typically with other families, and it has become a beloved winter tradition for us. Unfortunately, on our most recent trip, we encountered a situation that has led us to feel compelled to share our experience and warn others about the customer service and response we received directly from ownership when an issue arose. We stayed in Cabin #3 the weekend of 2/15/2025. Upon arrival at approximately 11:45 AM, we checked in with the on-site manager at the front desk. Although check-in wasn’t until 3:00 PM, we were aware of the possibility that our cabin might not be ready yet. The front desk manager informed us that the cabin was ready but explained that their policy strictly prohibits early check-ins, regardless of the cabin's availability. As we’ve stayed at this lodge before, we recognized Scott, the general manager, and spoke with him while he was clearing snow near Cabin 1. He welcomed us back and mentioned that if the cabin was ready, we could go ahead and check in, as he has always been accommodating in the past. Prior to heading down to the cabin we checked to ensure that our truck and trailer were parked in a spot where there would be no issues and they could plow around it. When we left on 2/17, we noticed that the back left corner of our trailer appeared low, the ramp wouldn’t sit properly, and the electrical wiring of the taillight was in the snow. We initially assumed this was due to the uneven parking surface of the lot and snow conditions. After checking out with Scott, turning in our keys, and saying our goodbyes to the other families we were with, we set off for home. However, as we drove, we noticed that the trailer wasn’t pulling correctly, which prompted us to stop and investigate further. Upon closer inspection at home, it became clear that the trailer had sustained significant damage. The steel at the back left corner had been peeled up where it had been struck, and the main frame was bent, misaligning the axle and wheels. Based on the nature of the damage, it seemed likely that the snowblower attachment from the skid steer, which was used near our trailer, may have caused the impact. We immediately contacted Scott to discuss the issue. He mentioned he didn’t recall hitting anything but agreed to check the surveillance footage and get back to us. On 2/19, Scott asked us to email photos of the damage, which we did promptly. The response we received from the lodge’s owner, however, was highly disappointing and unprofessional. Rather than addressing the situation calmly, the owner’s first reaction was to accuse us of fraud and even threatened legal action and police involvement. As someone who works in customer service, I find it deeply troubling that this was the immediate course of action. In my experience, such extreme measures should only be considered after all other avenues have been explored, particularly when resolving matters like this should be straightforward, especi

We have stayed at the Grand Mesa Lodge numerous times, typically with other families, and it has become a beloved winter tradition for us. Unfortunately, on our most recent trip, we encountered a situation that has led us to feel compelled to share our experience and warn others about the customer service and response we received directly from ownership when an issue arose. We stayed in Cabin #3 the weekend of 2/15/2025. Upon arrival at approximately 11:45 AM, we checked in with the on-site manager at the front desk. Although check-in wasn’t until 3:00 PM, we were aware of the possibility that our cabin might not be ready yet. The front desk manager informed us that the cabin was ready but explained that their policy strictly prohibits early check-ins, regardless of the cabin's availability. As we’ve stayed at this lodge before, we recognized Scott, the general manager, and spoke with him while he was clearing snow near Cabin 1. He welcomed us back and mentioned that if the cabin was ready, we could go ahead and check in, as he has always been accommodating in the past. Prior to heading down to the cabin we checked to ensure that our truck and trailer were parked in a spot where there would be no issues and they could plow around it. When we left on 2/17, we noticed that the back left corner of our trailer appeared low, the ramp wouldn’t sit properly, and the electrical wiring of the taillight was in the snow. We initially assumed this was due to the uneven parking surface of the lot and snow conditions. After checking out with Scott, turning in our keys, and saying our goodbyes to the other families we were with, we set off for home. However, as we drove, we noticed that the trailer wasn’t pulling correctly, which prompted us to stop and investigate further. Upon closer inspection at home, it became clear that the trailer had sustained significant damage. The steel at the back left corner had been peeled up where it had been struck, and the main frame was bent, misaligning the axle and wheels. Based on the nature of the damage, it seemed likely that the snowblower attachment from the skid steer, which was used near our trailer, may have caused the impact. We immediately contacted Scott to discuss the issue. He mentioned he didn’t recall hitting anything but agreed to check the surveillance footage and get back to us. On 2/19, Scott asked us to email photos of the damage, which we did promptly. The response we received from the lodge’s owner, however, was highly disappointing and unprofessional. Rather than addressing the situation calmly, the owner’s first reaction was to accuse us of fraud and even threatened legal action and police involvement. As someone who works in customer service, I find it deeply troubling that this was the immediate course of action. In my experience, such extreme measures should only be considered after all other avenues have been explored, particularly when resolving matters like this should be straightforward, espe

The cabins were cute but the fact that they were so old and not really taken care of was my biggest concern. The location is absolutely amazing but it’s just not kept up.

Not worth the price Really old cabin probably from the 70ies, not very clean. The 2 bedrooms are actually more one bedroom: it's the upper floor and you only have a 'door' made of plywood. Overall pretty disappointing and not worth the price.