Baymont by Wyndham Delavan Near Lake Geneva

Do not stay at this hotel. We booked two rooms for two nights as we were in town for a wedding. The hotel is nothing like the pictures on their website. Lobby is strange and sketchy. It took them a good 10 minutes just to find my reservation in their computer. Everyone there barely spoke English. After finally getting checked in we found our room to be not what we booked. I booked a room with two queen beds and got a room with one bed. The room smelled funny. Stains on the sheets. I called to complain about the sheets and they sent two women to change them. One older woman and one young woman wearing pajama pants and a ratty t-shirt. First they came with sheets that were the wrong size for the bed. Then they finally got the right ones, but the mattress itself was stained all along the edge with what looked like blood. The ceiling was partially drop ceiling and the tiles were not in correctly- tilted and dirty. Air vents dirty. Holes cut in the vanity in the bathroom because the plumbing for the sink was all crooked and rigged. The shower door was partially broken at the hinges so you had to fight with it to get it to open. Shower head positioned so that you either had to get into the shower before the water got warm or you had to reach in , turn the water on and get smacked in the face with cold water.The parking lot was super sketchy at night with people who were not staying there hanging out there all night. No soap for the shower at all. Only one tiny hotel size bar of soap by the sink. No ice machine available. We would’ve left immediately but could not find any vacancies in the area and we had to get to our nephews wedding. This is a horribly run hotel. Don’t waste your money!!

The bed was relatively comfortable, with clean sheets and pillows, and the room was pretty clean (not spotless, but pretty clean). That's the only really good thing I can say. The hallways were filthy, with stains and nasty debris embedded in the carpeting (thankfully the rooms were cleaner). The building smells of years-old cigarette smoke and mildew. Curtains falling off the rods, holes in the blackout curtain, an extremely tiny bathroom with no counterspace or towel bars. One single ice machine in the lobby (6-floor hotel) but it was broken so you had to go to the bar (next door) for ice, yet they were not open most of the time, so you had to go to the front desk and get them to unlock the bar to get ice. We were intentionally looking for low-cost (This was an event for a small business we just opened, so we didn't want to spend a ton of money). We were prepared to deal with a few annoyances because of that, but this was beyond what we expected to be on a budget. Next time, we will definitely pay more, but I trusted the Baymont and Wyndham name.

There were plenty of people coming in and out of this property in bare feet and smelling of alcohol. The back alley and parking lot were not well lit and did not feel safe at all. The front lobby and food area were dirty and disgusting.

Left the hotel during the night at 315am cause of bedbugs on sheets and my girlfriend was bitten several times on her arms and back. Person working in lobby said he would ck out the room #202 and I called back 40 mins after we advised the hotel worker & he hadn't ck out the king bedroom yet for bedbugs that were huge. I even brought one I had smashed in a napkin to the ck-out front desk to show him. We were in shock that they didnt offer us a refund or even try to contact us regarding this terrible experience.

Good hotel

Poor condition