Hampton Inn & Suites Cincinnati-Mason, Oh

Our stay was excellent as soon as you walk in there is someone there to greet you. Lobby was very clean. Our room was ready for our stay and was very clean. The beds were very comfortable. The air conditioner cooled the room very well. The location was great, many restaurants nearby to choose from. We had no complaints on noise level. We enjoyed the swimming pool, it was a nice to have the extra towels there for when we got out. We didn’t have to worry about bringing towels. If you’re looking for a clean friendly place to stay, this is a good choice.

The hotel was nice for a short stay with my family. Pros: there was one lady in particular that worked at the front desk on Friday evening and Saturday that was very friendly from the moment we checked in. Honestly her positive attitude contributed to our lack of complaints during our stay. The free daily breakfast was decent. There’s a nice variety and you can’t beat free (well it might’ve been included in the cost because I’m not sure what we really paid for) and one less meal to plan for my family. The hotel itself has nice character and is beautiful to the eye initially. The room that we were in was very spacious which was a plus! We didn’t have a chance to use the pool but from what I could see it looked nice. Cons - I believe this is becoming an issue with most hotels possibly due to staffing shortages but the cleanliness of the hotel and the room especially, lacked. Having an infant with us brought this to light. He kept bringing us things that we know for sure we didn’t bring into the room, like butter packets, toothpick/floss sticks and an abundance of hair that didn’t belong to us. And the carpet could certainly use a deep clean. The bathroom toiletries were very basic. The fridge left our food warm, I did notify the person at the front desk when we checked out but she didn’t seem to concerned. We couldn’t get lake check out (but I know that’s never guaranteed, it’s just the first time it’s happened to us lol) Overall it was a decent stay. I think we paid more for Location and hotel brand but we survived.

Perhaps the nicest Hampton Inn we've ever stayed in and we've stayed in too many to count up and down the East Coast. We had a suite so the extra room was great for a 4 day stay. Very clean. Well maintained. Friendly staff. Tolkun and Tiffany at the front desk were informative and kind. Lady at breakfast, sorry do not recall her name, did a great job with a very busy sports weekend. Also appreciated there was no tip jar sitting on the counter at breakfast like another location we recently stayed at. Convenient to locations we needed for our stay. Quiet location. Everything was really well done here. I would say this is a "model" location that other Hampton Inn franchises should aspire to be like.

Nice place to stay. The floor was wet from i believe the air conditioner, large stain on carpet near the sleeper sofa and lastly we had ants. They were found on my sheets and the tv/desk combo. The staff were very kind and helpful. I have stayed at this location many times and its needing some upkeep. Particularly carpet cleaning.

Great stay Great stop. We had a suite and it was spacious and clean. Very comfortable. Breakfast was very good - lots of variety. Would stay again.

Excellent stay Excellent service and very clean and comfortable.