Deadwood Miners Hotel & Restaurant

If you like to gamble then this is the place for you. You may get a room that smells bad, you may get room that the deadbolt does not work, you may get a room the there is no way to control the temperature and then you may get a room where the hot water for a show is barely warm. The biggest problem is the general manage (Connie) should you have to deal with her. She is a very rude person, without saying how I really feel. She will lie to you. She will say it is your problem or just try to over talk you so you do not get a word in during the conversation. My wife and I encountered all of the above problems. We first encountered the smelly room and asked to be moved. The second room the deadbolt would not engage the strike plate, therefore no deadbolt protection. I went and told the front desk that we still had an issue. She did not try to put us into another room and I said well since it has a safety latch it might be OK. My first mistake by not requesting a different room again. Later we discovered that there was no way to cool the room, even though it was springtime the room was not comfortable for sleeping, so we took off the comforter and the blanket and slept under jus the sheet. The next morning we found out that we barely had just warm water for a shower. I went and told the front desk all that we still encountered the previous night and she asked what they could do. I said a refund would be great if possible, expecting some kind of compensation. She went in the back and got Connie. This is when everything went south. She first said it was my fault for not contacting her directly even though I had been dealing with the front desk twice. She would not come to look at the deadbolt, and would not let the front desk gal come look at the deadbolt. She said she had to wait for the maintenance to guy to sign off. He show up before we left and profusely apologized for the problems we encountered. After we got home from our vacation I kept calling and having to tolerate Connie on the phone. Now she said we were given a senior discount, even though I went through and online service. Then it was she had to talk with the owner. There was always something she would come up with besides being a Karen on the phone. The only thing good about being there was the diner was good.

Easy access to the trolley Not the newest, but bedding was nice and it was clean

Rooms need to be upgraded!

Good location and quick walk to Main Street. Room was clean and beds were comfortable. Staff was also friendly!

Right Price For What It Is Just fine for a night sleep and shower! Older for sure and the PTAC ran regardless of setting. But the sheets were clean and only my hair in the shower. It’s a win for the price in my book.

Very clean!!! Quiet!!! Friendly staff!!! Parking lot wasnt plowed. Had to walk through 6-8 inches of snow with luggage