Embassy Suites by Hilton Syracuse

Third time staying here. We love the separate bedroom option at this hotel which is a rare find. We were disappointed the bacon jalepeno popper omelettes were no longer offered at breakfast bar. They were always sooo good and one of the reason we returned. Libby is beautiful, great spot to hangout outside of the room. Gym was great with upgraded equipment. Pool was a bit too cold this time unfortunately and not as clean as we hoped. Would definitely recommend this hotel to others.

This hotel is not safe, and I would strongly advise others to avoid it. The management seems obsessed with cleanliness to the point of creating dangerous conditions. Floors are frequently being mopped and left soaking wet. Yes, there are caution signs—but when the entire floor is wet, there’s no way to avoid it. My wife slipped and fell hard, injuring her knee and shattering her phone. I also saw a child slip during breakfast. This isn’t an isolated issue—it’s constant and preventable. Every time I walked through the lobby, staff were spraying and wiping down surfaces like railings, even when guests were actively using the space. It felt less like hospitality and more like an overzealous cleaning operation with no regard for guest safety or comfort. To make matters worse, there’s a police officer posted in the lobby at night. It’s unclear if they’re there for security or to manage unruly guests, but either way, it did not contribute to a sense of peace or relaxation. The hotel’s open-air design amplifies every sound, making noise a serious issue. Whether it’s guests, cleaning staff, or late-night traffic, it’s loud nearly all the time. This was one of the most uncomfortable and unsafe hotel experiences I’ve ever had. I wouldn’t recommend this place to anyone—not even as a last resort.

I didn’t like the reserve system for the pool

location

Love the indoor outdoor setup of the rooms. Clear elevator was a nice touch too.