Best Western Aku Tiki Inn

The rooms are praised for their spaciousness and comfort, with particularly comfortable beds. Guests appreciate the friendly and helpful staff, contributing to a welcoming atmosphere.

I had a very disappointing experience with this hotel. When I arrived, the property was completely closed with a note on the front door stating that the building was deemed unsafe. I noticed a lady inside the building who confirmed that the hotel was currently closed. I was never contacted in advance—no email, no call, nothing—to inform me that the hotel would be unavailable. After traveling for hours with kids and expecting a confirmed booking, we were left stranded without accommodation and had to scramble to find another place to stay at the last minute. This level of communication (or complete lack thereof) is unacceptable. I do not recommend booking here unless you want to risk being left out in the cold, literally and figuratively.

I decided to take my son to beach for a very last minute trip on the 4th of July and the only reason I would ever go this week is due to fact that it was our only dead week in regards to football and I wanted him to get a trip before school started back and it was his birthday on the 7th. There were not alot of options due to the last minute. I was familiar with the aku tiki many many years ago so I decided based on what I knew and the reviews that I would book. I booked for the 2nd even though I knew we would probably get there around 5 a.m. on the 3rd so that when we did arrive room would be ready and we wouldn't have to wait til 4:30 p.m. to check in. Upon arrival I was told they canceled my reservation due to fact we hadn't checked in well regardless they had my card and I hadn't canceled, although I really really wish I had. They scrambled around to find me a room and then said he refunded my original card and was just going to charge for the 2nd and for me to come back to desk around 12 to figure out the remainder of stay. I was exhausted so just said o.k. when arriving to room I realized this room obviously is one that is either a work in progress or just not used idk. It had two lamps on nightstand only one worked. It had a book light on each headboard and again only one worked. The only other source of light was a floor lamp which thankfully did work, but that was it so room was very dark. It was for the most part clean , however everything had issue. The drawer on nightstand wouldn't stay closed. The sink in bathroom wouldn't drain and after two days they did come to fix that problem. The secondary lick on door was broke. There was not the regular things like iron etc in room. It was so bad that I just had to laugh at how ridiculous the whole stay was. I booked through ******* and purchased the room with breakfast package and although I knew I wouldn't probably eat breakfast my son would. So they gave me these tickets to take to dining room. Waitress came and gave us menu and when my son handed her the coupons for breakfast she said oh OK and picked up menus and the grabbed another menu and said this is menu for you. Like what??? I paid in package for breakfast but because it was an add on from you through ******* I get a sub-par menu. Same with the free drink ticket (one per day) I went to bar to order drink and she handed me a different drink menu when she realized it was the ticket drink lol. Which not mad really about that as I didn't pay for that it was supposedly complimentary with stay, but breakfast I did pay for! The Lobby was so loud that you couldnt hear anything it sounded like a huge fan or ac unit blowing so loudly and they only had one person at desk at any given time and it didnt matter who was there they couldnt keep up and definitely couldnt multi task. There really wasnt much on the property that did work elevators, vending machines, pool tables etc... The chairs in dining room were all torn and without a doubt the ca