Best Western Aku Tiki Inn

Short: Highly disappointing experience.Two night stay cut short due to German cockroaches visible in two of our hotel rooms. Also, manager, Shamila Mohammad, refused to refund our money for the second night. Detailed: We booked two nights and two rooms at this hotel. After the first night my wife noticed a German cockroach crawling on the wall in one of our rooms. The hotel offered to move us to different rooms on a different floor. After moving our luggage to the new room we noticed nymph German cockroaches crawling in the shower and on the bathroom floor. We decided to cut our stay short leaving after day one. When we shared the photos and videos of the roaches in the various rooms with the front desk staff they offered to move us a second time. We declined the offer due to multiple rooms on multiple floors having German cockroaches crawling around. Initially I asked for a refund for the second night's stay and the front desk staff told me their manager was out and would approve the refund due to the evidence of roaches. However, the manager, Shamila Mohammad, denied our refund. Interestingly, Shamila, the manager, was never actually present the various times we tried to speak to the front office staff. We were assured Shamila would contact us about the issue when she came in for her 1:00pm-5:00pm shift but that hasn't happened. German cockroaches visible during the day is a clear sign of a problem. Any guest who stays at this hotel is exposing themselves, their vehicles, and their homes to a costly roach infestation.

Check-in was a nightmare I know we were early and room was not ready kept be told $30 by Gwen at the front desk if you want it early. The was about 90 minutes early so went to the bar had a drink wasted some time.went back oh its ready for $30.or wait another 30 minutes. So we waited now a lady of the same color comes to check-in she does not have to pay nor the person after that.so we finally get checked in so Rude and unfriendly. Being a gold member had to ask for the water as she did not provide it .in all the best western I have stayed never been asked to pay for a early check in if the room is ready always allowed to have it. Room - patio door does not lock,stopper in sink dies not work - 2 chairs no table so what's the point. Floor was so disgustingly dirty we don't think its ever been washed.my husband put 2 washcloths on his feet and shuffled around totally black. Light bulbs needed changing.bathroom door need to open out of the bathroom as not much room to get in. Grounds were untidy looks like nothing in the picture.

I had a very disappointing experience with this hotel. When I arrived, the property was completely closed with a note on the front door stating that the building was deemed unsafe. I noticed a lady inside the building who confirmed that the hotel was currently closed. I was never contacted in advance—no email, no call, nothing—to inform me that the hotel would be unavailable. After traveling for hours with kids and expecting a confirmed booking, we were left stranded without accommodation and had to scramble to find another place to stay at the last minute. This level of communication (or complete lack thereof) is unacceptable. I do not recommend booking here unless you want to risk being left out in the cold, literally and figuratively.

So upon arriving in Daytona, I find out that my reservation was cancelled and I was never informed. There were no calls or emails and Best Western (the company- not the hotel) cannot get ahold of anyone at this hotel and had no idea why our room was cancelled. I had to rebook to a more expensive hotel (which after reading recent reviews, I’m glad we did) . Bad business to not communicate with guests.

I decided to take my son to beach for a very last minute trip on the 4th of July and the only reason I would ever go this week is due to fact that it was our only dead week in regards to football and I wanted him to get a trip before school started back and it was his birthday on the 7th. There were not alot of options due to the last minute. I was familiar with the aku tiki many many years ago so I decided based on what I knew and the reviews that I would book. I booked for the 2nd even though I knew we would probably get there around 5 a.m. on the 3rd so that when we did arrive room would be ready and we wouldn't have to wait til 4:30 p.m. to check in. Upon arrival I was told they canceled my reservation due to fact we hadn't checked in well regardless they had my card and I hadn't canceled, although I really really wish I had. They scrambled around to find me a room and then said he refunded my original card and was just going to charge for the 2nd and for me to come back to desk around 12 to figure out the remainder of stay. I was exhausted so just said o.k. when arriving to room I realized this room obviously is one that is either a work in progress or just not used idk. It had two lamps on nightstand only one worked. It had a book light on each headboard and again only one worked. The only other source of light was a floor lamp which thankfully did work, but that was it so room was very dark. It was for the most part clean , however everything had issue. The drawer on nightstand wouldn't stay closed. The sink in bathroom wouldn't drain and after two days they did come to fix that problem. The secondary lick on door was broke. There was not the regular things like iron etc in room. It was so bad that I just had to laugh at how ridiculous the whole stay was. I booked through ******* and purchased the room with breakfast package and although I knew I wouldn't probably eat breakfast my son would. So they gave me these tickets to take to dining room. Waitress came and gave us menu and when my son handed her the coupons for breakfast she said oh OK and picked up menus and the grabbed another menu and said this is menu for you. Like what??? I paid in package for breakfast but because it was an add on from you through ******* I get a sub-par menu. Same with the free drink ticket (one per day) I went to bar to order drink and she handed me a different drink menu when she realized it was the ticket drink lol. Which not mad really about that as I didn't pay for that it was supposedly complimentary with stay, but breakfast I did pay for! The Lobby was so loud that you couldnt hear anything it sounded like a huge fan or ac unit blowing so loudly and they only had one person at desk at any given time and it didnt matter who was there they couldnt keep up and definitely couldnt multi task. There really wasnt much on the property that did work elevators, vending machines, pool tables etc... The chairs in dining room were all torn and without a doubt the ca

Disgusting, Roach-Infested Dump – Avoid at All Costs This was hands-down the worst hotel experience I’ve ever had—and I’ve backpacked through third-world countries. The room was crawling with roaches the minute I walked in. I turned on the light and they were on the floor, on the nightstand, even on the bed. It was like a scene from a horror movie. I immediately went to the front desk, where I spoke to Shamila Mohmad. She acted completely unfazed, like this happens every day—which I’m guessing it does. When I asked for a new room, she rolled her eyes and said, "We spray for bugs every week." Seriously? Weekly spraying and this many roaches? That means your hotel is beyond infested—it’s a roach breeding facility. The second room was no better—still filthy and full of bugs. Bathroom was disgusting. Stains on the sheets. I ended up leaving and sleeping in my car just to avoid bringing anything home with me. When I asked for a refund, Shamila Mohmad gave me nothing but attitude and excuses. Do yourself a favor—stay far, far away from this place. It’s not just nasty—it’s a health hazard. And if you run into Shamila at the front desk, don’t expect help. Expect sarcasm and zero accountability. This place should be shut down by the health department.