Harbour Beach Oceanfront Resort

Reviewing Unit 302 listed in Airbnb by Monica as "*NEW*Gorgeous Ocean Front Studio in Daytona Beach! Well it's far from that as amenities listed are incorrect and basically the owner stretches the truth about her unit. No "smart lock" as stated, entry with a lockbox and only one resort & room key is given. Bathroom has mold growth on ceiling, when you shower the tub doesn't drain so you stand in 4" of water. Closet doors are heavy and off the tracks, poor lighting in the unit (none in kitchen) The refridgerator didn't work until our 3rd day there even after notifying the host she never responded. The AC coils were impacted with dust so I had to clean them myself to get some cool air. No small couch to sit in as shown in pictures, just 2 old bar stools that are uncomfortable. Everything is outdated and needs a facelift. The only good thing is the oceanfront view from the balcony. Beware of the $20.00 a day resort fee she slips in at the last moment adding to your bill.

This is the nastiest most run down place I have ever stayed at. There was hair on the tub when we arrived, broken light panel covers, tv would not stay in place when trying to tilt it. The mattress made a loud noise when turning over in bed. The water pressure was like taking a shower under a sprinkler. There was no baking sheet provided for the oven. We were right down by a trash chute which was very loud at midnight. There was not enough room for two people to walk in the kitchen. The second walk in shower would not work due to the cold handle kept turning and would not stop. The vanity lights had so much dirt and rust on them it was disgusting. We ended up checking out a day early because I felt so dirty there. The only reason we did not refuse the room is because we were there for the Daytona race and all the other places were occupied. The manager, John is so rude and not pleasant to deal with. They did not tell us ahead of time they are closing in sept to remodel, they just took our money and let us stay there. Run while you can.

All was well, except when I left, I realized I had left approximately $200 worth of computer accessories in the room. The evening when I arrived home and discovered it, I called. The next day, Aimee called me back to inform me they had my DVD, Electical 7 Hub port, and various cables. I was instructed to get a printed Post Office label for them to return them to me. I physically mailed the Click-N-Ship label. After maybe 2 weeks it had not arrived. John Anderson said he would check at the post office as to why I had not received it. When I look at the tracking number on the USPS website it says it has not received the package. I called several times but no one called me back as to why I have not received my equipment. I finally sent a registered Certified letter so someone would have to sign for it, on December 18, 2023. I requested a payment for the things I had to replace, with a receipt of what I paid for it. After no response from them, I sent another Certified letter to Westgate Resorts, the Resort company that owns them, on January 29, 2024. I have not heard from them either. At this point, The cost of the Click-N-Ship label,$10.95, will not be refunded, because the post office is still awaiting the package. The cost of the Certified letters, $5.25 and $7.40, equalling $12.65, and the equipment. This ordeal has cost me $23.50, to try to get my computer equipment that was left in my hotel room, that was according to Aimee, and John Anderson received and going to ship back to me. I have no other way of looking at this situation, but to believe someone at this resort decided to keep my computer equipment for their own use.

This place is not what their website advertises. I have seen prison halls that were cleaner (in an employment aspect, not as a resident). It looked ok until the elevator doors opened on the floor for our room. We didn’t stay. We are requesting a refund. I was so disappointed as this room was booked for my husband’s birthday getaway.

Well maintained property, great pool, and beach access, great security so good thinking of buying into this property on Daytona Beach.

Great views, nice big clean room Loved loved loved the room and view! Clean, great huge bathtub and 2 bathrooms! Pool was nice and big! Very clean will def stay again!