Crowne Plaza Dayton

This is my 2nd review. I found it necessary to review again to let others know of the amazing staff! The highlight of our stay were the shuttle drivers Gary, Jen, and Allen. They were friendly, knowledgeable, and prompt. Every front desk staff we encountered were friendly. We ate breakfast upstairs at the restaurant and our waitress let us know it was only her 4th day on the job but you couldn’t tell by how great she was. This place is not the most fancy, but the staff operates as if it’s a 5 star resort. Thanks all!

The newly named (but not renovated) Radisson lives and dies by the Convention Center. Their proximity is the only reason to stay here. Everything looks and feels shabby. Remarkably, there is no breakfast or lunch served, and there are no dinners served unless a major convention is in town. You have to use the Convention Center parking garage and get your ticket validated every time you want to use your car. But its cheap and the shower water is hot. The staff is very nice and professional, and apologize profusely for the conditions of the place.

*The ONLY reason I'm giving this hotel 2 stars is because of the staff. If it were not for their outstanding and professional service, I would give this hotel a solid 1/2 star. Checked-in: June 21 @ 3:20 pm Checked out: June 23 11am Double queen room. My family had a mini family reunion/surprise 80th birthday party in Dayton, Ohio. This hotel was chosen because of the spectacular view from their roof-top banquet room, proximity to Oregon district and accessibility to the interstate. All of these things turned out to be perfect. The hotel itself turns out to be less than ideal. I understand that there is a shortage of staff in the hospitality industry but I was still disappointed because our rooms weren't ready after 3PM. After traveling on the road for 4 hours, I was ready to settle in before meeting my family. The staff were very nice and provided us coupons for free appetizers at a local restaurant (Dublin Pub - great food, great service). So, off to early dinner. They did not offer to store our luggage, so we were forced to leave it in the car until we returned. Consequently, we did not check into the room until approximately 4:30 pm. As soon as we reached the rooms (mother and sister were in one room- other sister and I in another), dundundundunnnnn - the keys did not work. Big Sis and I went back to the lobby to have the cards re-keyed. Simultaneously, they also sent a maintenance worker up to let my Mom in her room. While down there, I realized that the policy is "NO housekeeping during your stay, unless you request so 24 hours before needed." That meant no new towels, tissue, etc for our 2-day stay. So we grabbed 2 sets of extra towels for each room and went back up. Like I said, great service. Not-so-great hotel. It's COVID y'all! At first glance all seemed very clean. But then she saw it... my sister said "UGH. The tub is dirty. It literally has a ring around it" This time I opted to call down to the desk. As we were going out anyway, we agreed to let housekeeping come in and clean while we were gone. The lady at the desk was very apologetic and they did clean it. When we returned to the room, I was exhausted. My sister was exhausted. She went in the restroom and I heard a "WHAT is THAT!!" A nice, plump roach! Thankfully, we had not put our luggage on the floor. Down to the lobby again. Told the front desk, she was as horrified. The manager came and apologized profusely. She offered to change our rooms but to a different floor. We needed to stay close to our Mom, so we opted to stay. But did she offer to have someone come spray or inspect? No. We made the suggestion and then she said, "Oh! Of course we could have someone do that for you." They did come and spray. That was it. I was beyond exhausted and couldn't even think about taking a shower. I washed up and went to bed. My poor sister dreamed about roaches. You'd think this would be the end of this woeful hotel tale. Alas, you would be remiss. The next morning, we got up to shower. I