Holland America Dawson City Inn

I had one of the best customer service experiences during my stay in Dawson City, thanks to the outstanding team at this property. The front desk staff, Evans and Jeff, were incredibly professional and welcoming — they truly reflect the best of North American hospitality. I had requested adjacent rooms, and they did their best to accommodate this special request, which made a big difference to our group. A special shoutout to Evans, who went above and beyond during a stressful situation. When the Klondike Highway was closed due to a wildfire, we were unsure of how to proceed. Evans received a message from emergency officials about a pilot vehicle leading traffic through the affected area — and he made sure to inform us immediately. Thanks to his quick action, we were able to leave Dawson safely. While the service was excellent, I would like to suggest a few improvements to management: The website is not user-friendly for booking. I ended up having to use a third-party site, which I generally try to avoid. I prefer booking directly with the property. There was no Wi-Fi in the rooms, which is essential, especially in a remote location. A solution like Starlink could be a great investment. The rooms lacked basic amenities like moisturizing lotion, which is especially needed in Canada’s dry, cold climate. There was no air conditioning in the room during a 30°C summer day, which made it quite uncomfortable. Despite these few issues, I want to end by thanking the restaurant staff — I had a fantastic breakfast there. The service was friendly and efficient, and it was truly a lovely part of the stay. Thank you for the memorable experience, and especially for the exceptional service from your team.

Great customer service We enjoyed our stay. Most properties popular with tourists this time of year cater all their customer service to the cruise ship passengers, Westmark made us feel just as special as that group. Being from Alaska, that means a lot.

Great stay! It was very clean and quiet. It’s in the center of town and within walking distance to everywhere. Only complaint was for the money I spend I would like wifi in the room. Other than that, it’s a great stay and I highly recommend it.